I have been to prague a couple times and this restaurant had previously provided a first class eating experience with last time i went with perfect service and amazing food.
Unfortunately when I went back last week I was absolutely appalled with the service, probably the worst example of customer service I have ever had. We ordered a meal, the starters quickly came out and were great, when the mains arrived the dish I had ordered was not brought and a completely different dish was brought out with fish and pasta. I asked the waiter and he said he would go in the kitchen to speak to the chef, he then just carried on serving other people and ignored me then brought out my wifes side of fries about 5 mins later. I asked him what was happening and he said that the dish was right but the way he looked and spoke to me was terrible I was so embarrassed.
After about another 5 mins we had to call another waiter for help who eventually brought out someone else and then they said I could change my dish. At this point my wife had eaten hers and I had lost my appetite. The bill came and they eventually didn't charge me for my main which I didn't touch and we left, the bill for the two starters and my wifes main I am sure had been over inflated and the water was the equivalent of £6 a bottle.
This restaurant could have been amazing, I was so looking forward to going back as last time it was great and the quality off the food is fantastic but the service on this day was the worst I can ever remember we were left to look like idiots even though they brought the wrong dish.
If the management read this they should take action, if you have a unhappy customer you should go the extra mile not just ignore the customer.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC