Dear hkb55,
tjank you fot taking the time to review our company. Underneath you can find response from our guide Manuel.
Best regards
Barbora Novotna
sales & office manager
Premiant City Tour
Hello, Mr(s) hkb55,
I want to tell you that I´m sorry to hear about your experience during the tour to the Terezín Memorial. Yes, the Tours are usually performed in 2 languages, and I recognized that I speak better spanish than english, since I´m a native speaker, but I can tell you also that I always try to offer a balance information while speaking on the bus and in the area of the crematorium,. In the small forteress, as you surelly remember, you had a local tour guide. In the ghetto museums there are no local tour guides, I give general explanation about what the exposition is about and since nothing is written in spanish but in English and other languages, I show and tell the spanish speakers about what they can´t understand that is important. That there is room for improvement, I recognized it. I don´t recall that you or anyone made any observation to me during the tour, It´s a pity. Nevertheless, I´m really sorry that it was not according to your expectations.
Sincerelly,
Juan Manuel
Tour Guide