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Prague Half Day City Tour Including Vltava River Cruise
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Reviewed 15 December 2014

My mother and I took a half day trip to the Terezin Ghetto. We booked with an english speaking guide with Premiant Tours through our hotel. However our tour was multi-lingual with a combination of English and Spanish speaking tourist. Apparently in the fine print of their brochure it states that tours are multi-lingual and if you wish for a tour in only one language to book a private tour. The tour guide Manuel was not very fluent in english and it was clear from the beginning that he was stronger in Spanish. As a result the other english tourist on the tour and us believe we got a very brief description of everything as the guide was unable to elaborate as extensively in english as he was in Spanish. Several things Manuel said came across as disrespectful and blunt as he was unable to fully articulate the information and take into account the sensitivity of the situation. On the tour we stopped at a few museums, the information is written in English. The English speaking members of the tour were left to peruse the information themselves whilst Manuel took the spanish members off to explain everything to them. Due to this we only got through half the written content before Manuel was finished showing the spanish members through and we had to get back on the bus. Anyone wishing to visit the Terezin ghetto I would recommend they do it themselves by catching a bus from Prague and paying for a guide at the small fortress upon arrival.

Date of experience: December 2014
Thank 05Whimsey
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Barbora N, Ředitel prodeje at Premiant City Tour, responded to this reviewResponded 17 December 2014

Dear hkb55,

tjank you fot taking the time to review our company. Underneath you can find response from our guide Manuel.

Best regards
Barbora Novotna
sales & office manager
Premiant City Tour

Hello, Mr(s) hkb55,

I want to tell you that I´m sorry to hear about your experience during the tour to the Terezín Memorial. Yes, the Tours are usually performed in 2 languages, and I recognized that I speak better spanish than english, since I´m a native speaker, but I can tell you also that I always try to offer a balance information while speaking on the bus and in the area of the crematorium,. In the small forteress, as you surelly remember, you had a local tour guide. In the ghetto museums there are no local tour guides, I give general explanation about what the exposition is about and since nothing is written in spanish but in English and other languages, I show and tell the spanish speakers about what they can´t understand that is important. That there is room for improvement, I recognized it. I don´t recall that you or anyone made any observation to me during the tour, It´s a pity. Nevertheless, I´m really sorry that it was not according to your expectations.

Sincerelly,

Juan Manuel
Tour Guide

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Reviewed 11 December 2014

Bus tour, boat and waking tour in small group with friendly informative guide. Learned a lot about the history of the country.

Date of experience: December 2014
1  Thank Sharon M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Barbora N, Ředitel prodeje at Premiant City Tour, responded to this reviewResponded 12 December 2014

Dear Sharon M,

thank you for taking the time to reiew our company Premiant City Tour and for your five stars.

It´s nice to know that you enjoyed thje tour and I hope that one day you´ll come back!

Best regards
Barbora Novotna
sales & office manager
Premiant City Tour

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Reviewed 9 December 2014

For the first morning of our recent 3 day trip to Prague, we took the 3 1/2 hr tour with Premiant, booked through Prague Experience. Our guide was Ladislav Stoupa, and he was an excellent guide - really good English, a sense of humour, and extremely knowledgable. We were picked up from our hotel at 9.10 (by a rather grumpy driver who sped all over the City picking up other travellers, so that we were 9 in all) but once Ladislav joined us at 10.00 a.m. things improved! it was good to be shown around the City from the minibus so that we could get our bearings, before crossing the River for a visit to the Castle. Ladislav was very interesting with all his information about the history and beautiful buildings, and gave us time for photos, and also to go into the St Vitus Cathedral, and Shop and the Toilets if needed. We didn't go into the parts of the Castle requiring paid entry, but at least we were told what there was to see and explore if we wanted to go back during the rest of our stay. The walk down from the Castle through the vineyard with views over the City was lovely, followed by a one hour cruise on the river, passing under the Charles Bridge with good photo opportunities, and plenty of Gluhwein and Grog and other hot drinks and snacks to buy on board. We finished off in Old Town Square with a view of the Astronomical Clock as it chimed and displayed the 12 Apostles, before visiting the Christmas Markets. We found the tour very helpful and enjoyable as an introduction to Prague, and Ladislav made it especially interesting.

Date of experience: December 2014
Thank trelights
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Barbora N, Ředitel prodeje at Premiant City Tour, responded to this reviewResponded 12 December 2014

Dear trelights,

thank you for taking the time to write this lovely review.

I´m so happy that you enjoyed the the tour and also that you´re so satisfied with Ladislav, who is one of our best guides.

Another thing for which I have to thank you is, that you gave us 5* review despite the fact that the tour - or your pick-up - did not start quite well - I really appreciate it very much and I would like to apologize you for this uncomfortable experience.

Best regards from Prague

Barbora Novotná
sales & office manager
Preminat City Tour

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Reviewed 9 December 2014

We booked Grand city tour with castle & charles bridge. We booked it because it was cheaper . Pick up was prompt. Tour took us to all points as mentioned in their brochure but somehow lady guide( english speaking guide) was monotonus & not clearly audible. Infact many tour members pointed out to her to be louder & slower but no improvement. She lacked energy & appeared not be passionate about the tour. Prague we found to be beautiful city but this tour could have been better managed .

Date of experience: October 2014
Thank RANJU30
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Barbora N, Ředitel prodeje at Premiant City Tour, responded to this reviewResponded 15 December 2014

Dear RANJU30,

thank you for taking the time to review our company and services which we´re offering.

I´m happy that you were satisfied with bus service and with highlights which the tour offers but on the other hand I would like to apologize you for your bad experience with our guide and I hope that this impression which you had from the guide didn´t ruin your stay in Prague.

If you have time, it´ll be realy glad if you can write me via e-mail novotna@premiant.cz the day and time ( because I´m not sure if you took Grand City Tour with boat trip or the one without boat trip). I would like to find who was your guide and discuss with her the attitude to the job.

Thanks in advance

Best regards
Barbora Novotna
sales & office manager
Premiant City Tour

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Reviewed 9 December 2014

Enjoyed a good tour with Premiant. I was firstly grateful that the booking office warned of the long steep climb on foot to the castle. This saved my wife from an experience she would not have enjoyed, and I went alone. The guide was excellent, giving clear and fluent information throughout the tour. Whilst in the castle she competently interpreted the dialogue of the castle guide. The castle itself is an impressive structure well worth seeing. The driver was steady and the minibus comfortable.
I would change only one thing; On leaving the castle we walked down through the town to rejoin the bus, pausing for a while in a souvenir shop where we were given a small sample of wine. Personally I would have preferred to have been given a time to be at the bus, and would have spent those few minutes having a drink and snack at one of the cafes.

Date of experience: December 2014
Thank FLMWm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Barbora N, Ředitel prodeje at Premiant City Tour, responded to this reviewResponded 15 December 2014

Dear Geoff P,

thank you fot taking the time to review our company Premiant City Tour.

I´m happy that you enjoyed the tour and you have sufficient pieces of information which were important for you.

I would like to thank you for your point of view because this is really important for us and we can still improve our services or details of the tours which we´re offering.

I hope that you´ll come back to Prague and we´ll have an opportunity to show you more from Czech Republic.

Best regards
Barbora Novotna
sales & office manager
Premiant City Tour

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