The staff at reception are lovely and welcoming and speak very good English. The room was very clean and well equipped, even if on the small side a little. We fixed this by moving one bed side unit and pushing the beds together. The bathroom was clean and even had an automatic air freshner. There was shampoo and body wash in dispensers on the wall, too. The beds were incredibly comfortable and the hotel even offered a different type of pillows if the ones provided weren't okay for you. As you can't drink the tap water in Poland, the hotel provides two bottles of still or sparkling water in the room on arrival for free which was much appreciated (although there is a very convenient supermarket right next door to the hotel). The only thing I would say if that the noise and bell-ringing of the trams did get a little tiresome (through no fault of the hotel, though) but it did not stop me from sleeping. Breakfast was served from 7am to 10am and consisted of coffee, different teas (I would recommend taking your own tea bags if you are a regular breakfast tea drinker. There are tea bags provided but sometimes you need what you are used to!) and juices. The food was lovely, cold meats and bread, scrambled eggs, sausages, sandwich meats, cobs, yoghurt, cake fruit and a toaster. I would definitely recommend this hotel.
As a group we were able to walk 20 minutes to the Schindler museum, I highly recommend it- especially if you are able to have a guide. We also stopped to acknowledge the old ghetto square on the way back. We travelled 1hr 30 min to Auschwitz and Birkenau. If you plan on visiting here, do pay the extra for the head sets. We had a guide but I can imagine them to be very beneficial. We also visited the salt mines (again, brilliant, our guide was hilarious and the mines were amazing).
The 5 minutes walk to Krakow town centre is a must, lots of shops and do make an effort to visit the indoor market for souvenirs.
We ate in an Irish bar, a Polish restaurant and a pizza place. All were lovely and there are plenty of places to eat out so we did not sample the hotel dinners although the room service menu was tempting.
The cost of all of the tours and excursions was included in our trip so I converted £90 into Zloty (Polish currency- do not take euros as they are not worth a lot over there as most places use Zloty) and this was plenty to buy evening meals and presents for family.
Room on the back would be less noisy but rooms on the front have a wonderful view. Please note the h...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 March 2012
Report response as inappropriate
thank you very much for your wonderful opinion. It is a freat pleasure for me and my staff to read it. We invite you to visit Cracow and our hotel one more time.
Best Western Kraków Old Town
This response is the subjective opinion of the management representative and not of TripAdvisor LLC