We have been with my fiancee at Amadeus hotel for two romantic nights in the spendid Krakow for celebrating our ninth year relationship. Actually, we had booked the "Romantic Package", which is an offer of the hotel (two nights in a suite, a bottle of wine welcoming in the suite, a "romantic" dinner at the restaurant of the hotel, sauna). The things went wrong from the first day. The romantic dinner had no wine. Not even a glass of wine included! And the food was the simplest and the cheapest one. Not to mention that we were forgotten for hours to be served...probably because we were the "free" guests.
Moreover, we asked for heating in the suite (as it was really cold at Krakow those days). From the reception, we were informed that the central heating was not working and that they would provide us with a heater. We were waiting for one hour and a half, but nobody brought us a heater. Instead, WE had to go downstairs, to the reception, and after that, they informed us that they don't have one.
The worst of all was during the second night. From 8 until 9 o' clock while we were resting we heard noises like someone was trying to open the door room and enter. But we paid no attention (we thought that someone had mistaken the room). From 9 till 12 midnight, we went for dinner (the reception booked the dinner for us). When we returned my fiancee's mobile and money were missing.
Feeling extremely unsafe, dissapointed and annoyed, we went downstairs at the reception. The police came. The hotel had no inside cameras, so it was impossible to find out who had entered the room. During the conversation between the reception and the police, we hardly understood anything. We demanded to leave the suite and be transfered to a smaller room. The receptionist also told us that we would have a discount at least for the room. The next morning we went to the police office, as they advised us to do but no translator was expecting us so we had to wait for more than one hour. At least, both the translator and the police officers were friendly to us. We were surprised when the policeman told us that this was THE SECOND TIME that this happens to this hotel, something that was never mentioned to us by the reception. The police also advised us to ask our money back, as they have an insurence, and gave us a sealed report (which is still in our hands).
Finally, we met the reception manager just three hours before our return flight from Krakow. She offered to give us back just the half of the value of the things we were stolen from the suite. After an hour of negociations and facing the unwillingness and the unprofessional behaviour of the manager to give us back at least what we have been stolen, we managed to take this money back, but no compensation or a discount for our stay although they had promised that before.
This was our worst holidays of all!

The best thing about this hotel is the location, one minute from the square. Really nice rooms with an old world feel to them. It has a small bar & restaurant also. Breakfast had good choices such as omeletes etc. We were supposed to be staying in wyspianski but got upgraded to this which was a big improvement

My partner booked this trip as a surprise 30th Birthday present for me and everything about the trip was perfect. The hotel is in a superb location, a short stroll from the square and less than 5mins walk from the train station. We were very lucky with the room we were allocated - it was at the front and was of a great size, very clean and well appointed. It was light, airy, and very comfortable. The bathroom was one of the largest I have seen, large bath and separate shower, again, all very clean. The breakfast was also very enjoyable and fresh. The staff were friendly and there was a nice feel to the hotel. Obviously I can only write this review based upon my individual stay but I certainly coudn't fault this hotel.

A fantastic hotel with exceptionally helpful and courteous staff that all spoke perfect English.We didn't make breakfast because of the extremely sociable nightlife so we had our breakfast in our room every morning and what a breakfast ! Excellent location which meant a very short walk to the main square which is full of excellent pubs/restaurants etc. Auschwitz,Salt Mines and a visit to the Jewish quarter are all worth it. Ridiculously cheap for beer and food. Average price for a local pint 7 Zloty about £1.40. Even found one bar that charged 5 Zloty £1.02 ! and a single trip tram ride is 50p. A thoroughly enjoyable experience that we would have no hesitation in doing again. Not to busy the time we went but have been told it does get busier during the middle months of the year. If you have a chance go now before Krakow gets discovered by the hoards.
Bryan & Ruth, Bristol.