From the start, I received good customer service here. I emailed to confirm our reseravation and received a reply within 24 hours.

Upon check in, the front desk offered to upgrade our room with a better view...for free:-) We have a magnificient view of the mountains!

Rooms are well spaced and clean. Great bathroom!

Staff is friendly and very helpful when you need anything.

They have a late night club all the way downstairs that was fun:-)

And the restaurant here is yummy!!!! We ate there the first night and really enjoyed it! Service was great there as well.

I can't comment on the bus as we rented a car which allowed us to come and go as we pleased but I did see the posting for the bus which stopped every 15 minutes until 6:00 p.m. to take guest to the village. And I overheard that a taxi ride was around $10 US dollars....30 zlotas.

Stay here...you won't regret it!

I have stayed in this hotel many times.
Rooms are nice, most remodeled, nice view of mountains on one side.
For some bizzare reason taxi stop was cancelled in front of the hotel and now the business is done like 30 years ago in Bulgaria. You want to go somewhere - you tell that to the receptionist and wait. It is a big step back for no reason at all. Food average. It is better to eat in the center of Zakopane. The worst pina colada I had in my life(I have travelled in about 30 countries). Employees complain about their new french owners. I guess for them, the future shows no promise. In 2005, I have requested a price quote for 3 people. They charge almost 50% more for the third person in one room even if no extra beds are needed! I think that is a little outrageous. In addition, I heard different quotes from the reservation department and then when I called to reserve they gave me the price 60zl higher then previously. That was too much! No more Mercure Kasprowy for me. I am staying in a different place. Service is acceptable, no problems there. The place is conviniently located and if you like swimming pool you will be in heaven because they have newly remodeled and large pool.

My family stayed at the Mercure in February during a trip to Poland. Zakopane was lovely -- lots of snow, good skiing, sleigh rides, interesting crafts fair in town, and a lively pedestrian mall downtown. Apparently the Accor head office must have visited between our stay and the earlier reviews posted here, because we found the hotel to be well-managed, with a friendly and helpful staff. The shuttle bus driver was great. The common areas, including the restaurant, have all been updated and looked brand new. The rooms were larger than we expected, but we really didn't spend much time in them. The breakfast was great -- large variety and plentiful. Our son loved the downstairs swimming pool and both our boys used the ski slope which is a stone's throw from the hotel. Our greatest regret is that we didn't have more time to spend in Zakopane. Maybe next winter.

Located 3 Kms from the town centre on the foothills of the mountain range which separates Poland from Slovakia, this hotel is in a beautiful location. There is a chair lift outside the hotel which will take you up one of the hills. We stayed in the hotel 2 nights of Monday 30 and Tuesday 31 August 2004. It was almost empty with we heard just 30 rooms occupied. The hotel has been acquired by the French Accor Group and re-branded in its Mercure range. But there were plenty of items bearing the old Orbis logo. The staff on Reception still had "No" as their first answer to customer inquiries and clearly the friendly Accor ethos has yet to touch them. The rooms had a "Hotel Rules" booklet saying, for example, un registered guests had to be out of guests rooms by 10p.m.! There is a lovely 20m x 20m swimming pool in the basement but it is not open until 08.00 so a swim before breakfast was not possible. The hotel bedrooms have been renovated but work still remains to be done on the reception area, sports changing rooms and - especially - to the exterior which was having porch roof insulation installed during our visit and all wooden cladding replaced. The hotel restaurant served us a better dinner on one night than we could find in any Zakopane restaurant the previous night (it is a tourist trap with many mass catering establishments). The one staff member who really shone was the driver of the shuttle bus who for 3 zloty drove you to town centre. Most other staff seemed steeped in the past. As for the management, they were neither named nor visible. To date, the poorest managed and run of the Accor hotels we have stayed in.