Having booked to stay in a Centrally Located Two bed apartment 8 - 11 Sept 09, my booking was changed to two one bed apartments also supposedly central a week before arrival. Unfortunately I did not check the location because I was assured the apartments were in the same location, and were of the same standard. On the face of it - on their website the apartments ARCADIA 1 & ARCADIA 4 looked lovely.
On arrival at the apartment block we were supposed to be met at a pre-arranged time, no one was there. After 15 minutes I called the office number and was told that I was supposed to call on landing, which was not actually the arrangement that had been made. Anyway the agent finally arrived 1/2 an hour later.
We were also advised that before he would hand over the keys we had to give 400PLN or 100 EURO as a deposit for each key! I did find this on the end of the e-mail I had been sent so I was in the wrong for not knowing that. But the whole point of me writing this and using the warning at the top of this review is because of what happend next!!
Firstly the second apartment ARCADIA 4 is in fact a white elephant. Although it was quite small, a bed-sitting room, kitchen area and seperate bathroom, it was quite adequate in size and had a nice balcony area, and being at the back of the building was very quiet. Unfortunately only one plug socket in the whole apartment worked!!!! And then only intermittently, the TV when turned on initially wasn't wired in properly and when it was it kept turning off and on because there was a fault with that socket too! I rang the agent to complain the next day - because he had switched of the emergency phone number off - he argued with me that there had been nothing wrong before we took the apartment! I told him that we couldn't possibly have interfered with the electrics in the apartment and that we were having to wait 1/2 an hour to boil water in a pan, and that he needed to come over and fix it. He did come and look and offered to supply us a splitter plug so we could use the one plug we had for two appliances!, but he never came back with it! It gets worse - the oven didn't work at all and when we tried to use the iron in the only plug socket we had it kept fusing the lights!!!! Fortunately we did no
t want to cook any meals and also we had friends in ARCADIA 1, so we could borrow their iron which did work. Oh and we had no hot water on the last morning of our stay, so we had to endure cold showers!
Lastly and by definately no means least! When the time came for the agent to return our deposit and pick up the keys for the apartment, he didn't show up again at a prearranged time. We were waiting outside the apartments for an hour - with our transport (POLANDSHUTTLE.COM - fabulous, couldn't recommend highly enough), and after a number of frustrating calls to the main office where both people who answered the phone ended up actually laughing at us, we called the actual agent who stated that I hadn't made an arrangement - just like last time and he would be 15mins. We couldn't wait any longer, otherwise we would have missed our flight so we told him to meet us at the airport with our money or we would call the police! The lovely transport driver then at my request registered our complaint with the police for us just in case he didn't turn up and we didn't have time to call them later. Eventually after calling him again twice and not putting up with any of the excuses he gave for not being able to come to the airport he did turn up there where a very upsetting/disturbing and silent exchange was completed.
I am sorry for the long review but really feel that all the facts are best known before you use this company. Basically you are paying for sub-standard accommodation which is not central, although is based in what Warsonians see as 'Centrallny' - centrally located. You risk being electrocuted and not having any hot water, whilst having to deal with a charletan company who myself and my friends believe that it was only because we threatened them with the police that we go our money back. PLEASE DON'T USE THIS COMPANY!!!!!!!!
- Official Description (provided by the hotel):
- : PandO Apartments offers you accommodation for rent in the center of the City for overnight stays or for longer visits and helps you to feel at home in Warsaw. Our luxury apartments are a great alternative to staying in a Warsaw hotel.PandOApartments offers you accommodation for rent in the center of the City for overnight stays or for longer visits and helps you to feel at home in Warsaw. Our luxury apartments are a great alternative to staying in a Warsaw hotel. In our database you will find a wide selection of accommodation, from economy class apartments in Warsaw to luxury and elite properties that can match your budget and satisfy your needs. We provide affordable, safe and clean flats that meet the standard of European apartments. Renting an apartment with PandOApartmentsis often cheaper and more convenient than staying in a hotel. We have competitive prices and offer discounts for longer stays. PandOApartments will help you find the right flat in the center of Warsaw. PandOApartments wish you a pleasant stay in Warsaw! ... more less
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