We stayed in the Plaza hotel on our recent trip to Slovenia. The hotel only opened a couple of weeks ago that is why it still needs a bit of time and experience to start working properly. It is situated next to the shopping mall complex BTC, a bit outside the city centre, but at convenient location close to the bypass and highway.
My husband and I arrived and were given a twin room instead of a double one we had booked. The staff asked us to come to the reception to be given a new room key. We went to the new room but realized that it had not been prepared yet. We were asked to change the room again, and were again given the twin room. The receptionist apologized and explained that they have no double rooms left. We insisted, and they promised the room would be ready in half an hour. We had some prior arrangements in the city centre, and couldn’t wait there, but when we returned, we found the room ready and a bottle of champagne waiting for us as a courtesy of the hotel. That was a nice gesture and a good way to apologize, and we appreciated it a lot!
Breakfast is abundant, with plenty of sweet and savoury dishes, omelettes, a great selection of bread and a variety of fruits. Granulated coffee (e.g. Nescafe) and tea are available, but espresso, cappuccino and other types of coffee have to be ordered at the bar and paid for separately.
Rooms are very comfortable with all the necessary amenities, wi-fi is provided for free. The only thing that could be improved is to put a small shelf/rack/holder into the shower, as there is nowhere to put the shower gel/shampoo. Also, the phone number of reception is under the button “guest service”, which I personally found confusing. However, there are several phones in every corridor, connecting you directly to the reception when you pick up the receiver.
Guarded hotel parking costs 8 EUR/day but there is an option of free unguarded parking at the nearby parking of the shopping mall BTC.
The staff all spoke very English very well and apologized for the inconvenience.
All in all, good value for money – we paid 95 for a double room with breakfast included. Also, upon check-out, the receptionist explained all the parts of our bill and was ready to give any clarification.
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