I stayed with my wife from 10 - 20th July 2011. I had booked a superior room three weeks before my stay and emailed the hotel to inform them I would be arriving late. When I arrived, the hotel had allocated a standard room and not what I had paid for. As it was late, I agreed to discuss in the morning. Next day the staff did ensure I was placed in the room I paid for so it worked out in the end but at first I was told there were no superior rooms available and I had to insist before the message got through, not a good start. I was in room 508. The hotel is in my opinion in need of modernisation and is starting to look dated internally. If you stay at the Congress, please be aware that the hotel is on a busy road junction next to a roundabout and the traffic noise can be bad at times, one thing that the Vilnius drivers seem to like is to cruise down the road next to the river, which goes down one side of the hotel and their cars and motorcycles have very loud exhausts, though if you close the windows, it is not so bad, This hotel advertises a "Mini Gym" and this is perhaps going a bit far as the equipment consists of 2 cross trainers located in a glass greenhouse like room on the 5th floor without air conditioning. I would not like to attempt to use it as the temperature in there was high, due to the fact that the sun shone through it most of the day and I never saw anyone in it. I only ate Breakfast in the hotel, which was of a reasonable standard, nothing special. The staff are OK but not over friendly and the concept of customer service does not seem to have taken hold in this country yet. On the plus side the superior room was of a good size, the beds were comfortable and the air conditioning worked well. WIFI in the hotel is free and my only complaint is that it was poor or non existent at the end of the hotel where my room was, they need to improve coverage. Over all I think that the standard of the hotel is probably 3 star and considering the price I paid for my stay is a bit over priced. Would I go back?
Well I stayed there to be near to a company I was working at, so location was important but there are better hotels for the price.
The rooms at the front of the hotel can be noisy but the river view is good if you are not a light s...
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