I stayed at this hotel on Memorial Day Weekend. I found the staff to be very polite and efficient. I loved the location--having a major metro station attached to the hotel was very convenient. Also, the area surrounding the hotel had lots of restaurants such as Subway, Fuddruckers, Potbelly Burgers, and a CVS pharmacy. The hotel is within walking distance of the Mall, the White House, Ford's Theater, and various other attractions. The concierge gave us directions and gave us a map when we asked how to get to these places.

I spent June 13-17 at the Grand Hyatt to attend a conference. I was not impressed:

I reserved a king but was given a double.
The front desk personnel repeatedly lied to me about the availability of king rooms.
There were no chairs in the double room, just 2 beds and a desk chair.
The front desk promised me a chair but never delivered.
Awakened on Saturday morning at 7:30 am by loud brilling and pounding noises.
The front desk feigned ignorance of the noise and offered no compensation or apologies for the disturbance.
I did not receive a wake up call and missed a meeting.
My boarding pass cost me $13.00 to print.
No change of towels and sheets, even though I told the front desk I didn't wish to participate in their "green" program.
The hotel bars and restaurants closed at 9:30 on Friday night.

Otherwise, the bathroom amenities were great, the room was clean, the food was good and the conference facilities were adequate. I will not return to this hotel.

I stayed at the Grand Hyatt May 14 for Mother's Day weekend. I made the reservations about 2 weeks in advance from the website and paid $139/night. I was surprised at the price as I was expecting a higher rate. I requested a King bed, non-smoking, etc.

When I checked in, I was not greeted in the most pleasant manner- no smile, barely any eye contact. However, I was not put off by this, because I could obviously tell from the bustling lobby- there was a lot going on. She asked me if two doubles were alright and I politely said that it was not and I wanted a king. At first she said that she didn't think there were any kings available. I reiterated in a calm, yet polite voice that I had requested and confirmed a king. She found a king, but it had a city view (which is not as good as the atrium view- I guess). I didn't mind. I didn't come into the District to sit in my hotel room.

I went up to the 7th floor and came into a nice, spotless room with a king size bed. I sighed a breath of relief as the Front Desk agent did not make me feel completely comfortable. I immediately switched into my bathing suit to take a quick swim.

After calling the front desk, I found the pool. The pool is located in the gym/spa area. (I'm not sure if the "spa" is managed by Hyatt) There were 3 employees sitting around talking and I walked in right behind a couple. "UMMMMMM, excuse me?" one of the employees muttered to me. "This is the way to the pool, right?" I asked, innocently. "Yes." He replied. So I said thanks, and kept walking. "Umm, excuse me?" he said again, quite rude. Without thinking, I quickly just blurt out "What?" And he asked me if I was a guest, and since I was- I needed to "sign in". So I went to the counter and he handed me the card asking me for my name and room number. Then I had to check whether I was using the pool or the gym. (Pool use was $7 per person; Gym was $8 per person). I looked at it again, took the piece of paper and ripped it up as I walked off.

$7 to use an indoor pool? Maybe they charge for the pool to bring the room rates down... I'm not sure- but that just came as such a shock to me.

The rest of my stay was wonderfully pleasant. The shower head was AMAZING, I'm now shopping around to find one to install in my own bathroom!

I would stay here. It provided my needs. The bed was incredibly comfortable and the room itself was very spacious.

$450.00 night
No turn out service
Towels Change every 3rd Day
Horrible Service
Room Service Dinner leftovers where left for more than 24 hours in front of the room.
$15 to print 1 boarding pass in the "Business Center"
Only good thing was a great location!