This was our second visit to this restaurant. We went shortly after it opened almost two years ago. At the first visit, the service was slow, but we attributed it to opening kinks. The menu and food were excellent. There is an open kitchen, which is alway kinda interesting. We did, however, witness a manager (maybe assistant mgr) reprimand a waitress in front of dining patrons......not good!
At our most recent visit, we were promptly seated, given menus and wine list. After 10 minutes, I noticed that no one had come by to fill our water glasses, etc. At that point, I began to watch the clock. There seemed to be plenty of wait staff and the restaurant was about 2/3 filled with diners. Many scurried past our table, but no one ever stopped. Finally after almost 20 minutes and just about to get up to leave, the water girl came by to fill our glasses and was stunned when told that no one had even come by to start serving our table. Needless to say, things started "popping". Long story, short.........our bottle of wine was "comped" and we were promptly served and profusely apologized to. Again, the menu and dinner selections were excellent.
We may give this restaurant one more chance. The management needs to use this incident as a case study of how to lose customers.
Should we have left a tip???
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC