Was disappointed. Dirty rooms, dusty. Old linens with burn holes. Black mold in the showers. No screens on the window and sliding door in our room. Staff seemed bothered when we requested some of these things to be changed, cleaned etc... We are Sunterra Owners and would not exchange there again.

We are timeshare owners of this Resort. There is no WiFi but they charge 10 dollars a day for internet. They charge for coffee, sewing kits, 3 dollar DVD rentals, toothbrushes and various items that should be free. The computer downstairs for owners was out of order the entire week, they have a low flow showerhead but a giant spa tub in each room. They recaulked over mold. They have a VCR player in the bedroom as if we own VHS tapes! The staff was real apathetic and unhelpful. The thing that bugged us was they wanted us to go to a free 75 dollar dinner to upsell our timeshare but charge 50 cents a day for coffee (which they have free downstairs but they said it is usually old and doesnt taste good). . It leaves us feeling like they're wasting our money, but trying to nickel and dime us for things that should be free. Theres no bar/grill or anything on site and only one place delivers there. We were really dissapointed in our stay and are very upset that we are owners of this poor excuse for a resort.

We own a timeshare in Puerto Vallarta and this was the first time we did an exchange through Interval so we were dissappointed when the Resort didn't match the other resorts we've stayed at. Although we stayed in a renovated Studio, it didn't have a closet and the bed linens were very, very old --I was shocked that they would have not replaced the bed linens, although there were 2 beautiful and new robes for our use. The kitchen appliances were all new and full size, great if you plan on cooking during your vacation - I didn't but it was a nice kitchen. Very slow and small elevators, dingy floor tiles in the lobby, front desk staff not very friendly. The new BBQ were very nice and the pool area would be nicer it they would add more umbrellas or trees for shade. No food on-site except the hotel offers a Wednesday night Hawaiin dinner for $10 per adult -- good, I would suggest increasing the price and adding table linens and china instead of the paper plates. Needless to say we didn't spend a lot of time in our room because there is so much to see in the surrounding areas but when we were in the room we rented movies from their large assortment--very good.

We loved the Avila Beach town--it's very quaint and very family friendly; nice walkways, restaurants, street vendors [hot dogs, cotton candy, etc.]. The restaurants were a bit pricey but that's expected-I would recommend the following: Avila Beach; Custom House, good calamari strips; Hula Hut, coffee and a quick bite; the Deli/
Market serves great sandwiches, Farmer's market --great ice cream. Pismo; Del's Pizza, the Cracked Crab, McClintocks -- All in all, great vacation because of the area.

Spectacular oceanfront location, and great friendly staff, but somewhat creaky infrastructure. We stayed three nights in an oceanview 1BR with kitchen, that was booked thru Redweek.com. The first night cable TV and wireless were out, (from local cable company) although staff did comp DVD's. Internet access, when available, currently only in lobby area, was $10. per day. (I understand that they're trying to put wireless throughout the Inn.. Hint...there's free wireless access outside a nearby suite hotel, and also outside the Custom House restaurant. )
The next two days one of the two elevators was out of order. The pool, spa, and fitness room were all lovely. We stayed in a renovated room, which was very clean and well-decorated, however some of the kitchen equipment was spotty; no pizza cutter, or cookie sheet. There is no room service, but lots of terrific local restaurants; try the outside patio at Novo in downtown SLO, or breakfast at Splash in SLO or Pismo. Otherwise plan to bring groceries /snacks from grocery stores in SLO, (Costco, Ralph's) or Arroyo Grande (Albertson's)
There's also an adjacent, and very scenic golf course.
As mentioned previously, there is a lot of hallway noise from children running, and a musty hallway smell often found near the ocean. But the locale, and the local attractions are fabulous, and if the Inn isn't quite yet up to normal Gold Crown standards, it appears that they're working hard on the updating to get there, and there are other lovely compensations. I would definitely return here.