We arrived at 2:30 pm, room wasn't ready yet. We came back around 3:45pm...still not ready. So we came back around 7 pm...finally! Upon entering the hotel and the room, we knew the place was stuck in the late '80's or early 90's. The lights in the room were so dim.....it did not set the right mood. The carpet was stained, and dingy! The saving grace. The location. It's a shame - such a beautiful area........and to end up in this huge hotel that needed a 21st century wake-up call. Service was okay as well. Evonne from the front desk was very nice. But the accomodations was just bad. It's a good thing that we spent most of our time enjoying the days outside the hotel.You know what else was sad....my family (with 3 kids) we always go crazy using our digital cam in taking pics.....but we didn't have the energy to take any pics in the hotel. NONE!! So if u just want a place to sleep...this place will do. But if u want to take it all in, because of the scenery, this place purely LACKS the package. I totally agree with the 2 postings right before mine. We must have been in the hotel all at the same time.

Was disappointed. Dirty rooms, dusty. Old linens with burn holes. Black mold in the showers. No screens on the window and sliding door in our room. Staff seemed bothered when we requested some of these things to be changed, cleaned etc... We are Sunterra Owners and would not exchange there again.

We are timeshare owners of this Resort. There is no WiFi but they charge 10 dollars a day for internet. They charge for coffee, sewing kits, 3 dollar DVD rentals, toothbrushes and various items that should be free. The computer downstairs for owners was out of order the entire week, they have a low flow showerhead but a giant spa tub in each room. They recaulked over mold. They have a VCR player in the bedroom as if we own VHS tapes! The staff was real apathetic and unhelpful. The thing that bugged us was they wanted us to go to a free 75 dollar dinner to upsell our timeshare but charge 50 cents a day for coffee (which they have free downstairs but they said it is usually old and doesnt taste good). . It leaves us feeling like they're wasting our money, but trying to nickel and dime us for things that should be free. Theres no bar/grill or anything on site and only one place delivers there. We were really dissapointed in our stay and are very upset that we are owners of this poor excuse for a resort.

We own a timeshare in Puerto Vallarta and this was the first time we did an exchange through Interval so we were dissappointed when the Resort didn't match the other resorts we've stayed at. Although we stayed in a renovated Studio, it didn't have a closet and the bed linens were very, very old --I was shocked that they would have not replaced the bed linens, although there were 2 beautiful and new robes for our use. The kitchen appliances were all new and full size, great if you plan on cooking during your vacation - I didn't but it was a nice kitchen. Very slow and small elevators, dingy floor tiles in the lobby, front desk staff not very friendly. The new BBQ were very nice and the pool area would be nicer it they would add more umbrellas or trees for shade. No food on-site except the hotel offers a Wednesday night Hawaiin dinner for $10 per adult -- good, I would suggest increasing the price and adding table linens and china instead of the paper plates. Needless to say we didn't spend a lot of time in our room because there is so much to see in the surrounding areas but when we were in the room we rented movies from their large assortment--very good.

We loved the Avila Beach town--it's very quaint and very family friendly; nice walkways, restaurants, street vendors [hot dogs, cotton candy, etc.]. The restaurants were a bit pricey but that's expected-I would recommend the following: Avila Beach; Custom House, good calamari strips; Hula Hut, coffee and a quick bite; the Deli/
Market serves great sandwiches, Farmer's market --great ice cream. Pismo; Del's Pizza, the Cracked Crab, McClintocks -- All in all, great vacation because of the area.