Based on all the reviews here at TripAdvisor, this seemed like a great place to stay. I researched the hotel, found out that they had last minute getaway room prices at www.aspensnowmass.com for $145. So, I called the hotel and here's how the conversation went: Hotel: "Hotel Lenado." Me: "Hello, I'd like to talk to someone in reservations?" Hotel: "Well?" Me: "Can you help me with reservations?" Hotel: person snickers, then says, "well....(long pause) yeah." Me (now beginning to think HMMM): I'd like to see if you have availability this Sunday (this was the prior Thursday) for one night?" Hotel: "(Long sigh) well, yes we have rooms starting at $289." Me: "I saw online that you might have availability for rooms at $145?" Hotel: "(laughs dismissively) Oh no, those rooms are all gone. We only have those starting at $289 and up." I politely say I'll think about it and hang up. So I called the Annabelle Inn, found a far more polite and receptive person, and booked a room. Perhaps the Hotel Lenado should consider customer service training for the single point of contact to their external customers?
- Also Known As:
- Lenado Hotel Aspen
- Official Description (provided by the hotel):
- Looking for Aspen Colorado, hotels that embody rustic mountain elegance? The Hotel Lenado is just steps away from Aspen's renowned shops, restaurants and skiing. With nineteen distinctive rooms, this award-winning inn next to Whitaker Park revels in the character that is uniquely Aspen. ... more less
- Reservation Options:
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