Having worked in the industry, I am typically not one to complain about the run of the mill inadequacies I encounter, but Bistro Al Vino set a new level of disappointment for me.
Just to cover the basics, they were sorely understaffed. Considering the small fortune that they charge for the under-poured drinks and the below average menu items, they should be able to pay a few additional servers and bartenders to meet the needs of their clientele. (and maybe a few more to clean the disgusting, filthy floor and wipe the lipstick off of the glasses!) Al needs to take it down a few notches on the tacky meter, and realize that his greedy miser business stance, poor customer service and non existent management abilities will eventually be the downfall of his establishment.
Now, with that all out of the way let me explain to you all the next level of incompetence, and downright discrimination that I encountered.
The only reason that we set foot in this overpriced strip mall venue was to support a new band that was scheduled for the 8pm time slot, a band consisting of my Father and other close family friends. Now, please understand I am not one of “those” parents that drags their children into a bar at all hours of the night, and leaves them unsupervised, however, weeks prior to the event we called to inquire about bringing the kids to see their grandfather play, and were assured that they were more than welcome, as they are a “restaurant” and not a “bar”. When the band FINALLY took the stage at 9:15 (another example of the stellar management) I was abruptly greeted on the nearly empty dance floor by Al. His concern... He “didn’t know what to do” because someone complained about children being present.
Why he targeted me and not the parents of the other 10 children in the room, I do not know. All of the children had been well behaved, happy, content, and out of the way all night.
I kindly explained to him in the simplest of terms that we had been encouraged by his staff to bring the children, and we would be leaving immediately after the set. He looked like he was on the verge of tears and asked me again “what should I do?”... I refrained from pointing out the obvious (that HE was the owner, and should probably be equipped to handle these things), and instead canceled the drink I orderer 30 minutes before, paid my ridiculous tab, and took my children home.
Along with my husband, my children and myself, half of the thirty plus patrons that were at our table got up and walked out as well... and took their money with them! Amazing business decision Al, I hope that the one lonely, sourpuss in the back can compensate for the lifetime of business lost.
I will never again set foot in this poorly orchestrated establishment, and believe me, I will tell everyone I encounter of the endless list of shortcomings that is Bistro Al Vino!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC