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Mata Rocks Resort: Traveller Reviews


45 Coconut Drive | PO Box 47, San Pedro, Ambergris Caye, Belize
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85% Recommend
4.0 of 5 stars 75 reviews
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Cute Hotel, Service Stunk

Mata Rocks Resort

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4 of 5 stars
Tampa, FL
31 May 2009 | Trip type: Couples
2
people found this review helpful

My husband and I stayed at Mata Rocks for two days at the end of May. All the other reviews were spot-on with regard to the cleanliness of the hotel. It is definitely well-maintained and has a fantastic view of the ocean.

We received a complimentary upgrade to a suite, which was unexpected and a nice surprise. The suite was well apportioned and had a small kitchenette, which was nice. Overall, this hotel is a great value!

After reading reviews about how wonderful the service is at Mata Rocks, we were sorely disappointed with the service. Let me qualify that statement by noting that the majority of our interaction was with the bartender, who checked us in, setup breakfast in the morning, and tended the bar. Overall, her attitude left the impression that was that she was not interested in interacting with the hotel clients. She was curt, unfriendly, and I don’t think I saw her smile once.

My husband and I are pretty low-maintenance travelers. We don’t expect a lot, especially from a value hotel. A simple greeting and a smile is enough to make us happy. The bartender’s attitude was noticeable to the point where we would go to the bar for breakfast and she would not greet us with “Good Morning” or “Hello”. My husband and I always initiated a ‘Good Morning’ and made multiple attempts to engage her in conversation. It was like pulling teeth. When we asked about using the hotel bikes or local restaurants she recommended, she seemed annoyed. When you are on vacation, you shouldn’t have to work to try to ‘win over’ the staff at the hotel. At a minimum hotel staff should be friendly and eager to make you feel like you are welcome.

At the end of our stay at Mata Rocks, we were ready to go somewhere else with a friendly atmosphere and more positive vibe. We stayed at other hotels during our trip to Belize and the service was a stark contrast to what we experienced at Mata Rocks. Given our experience with the service we would not return and would not recommend Mata Rocks to friends.

The service at Mata Rocks needs to be revisited. Perhaps they should hire staff that enjoy interacting with people or that are interested in making a little bit of effort to greet their customers. It’s such a shame because the hotel itself is wonderful and has so much potential.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Leisure
  • Travelled with With Spouse/Partner
  • Age group 25-34
  • Member since 07 March 2005
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Average price*: £103 (year-round)
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Mata Rocks what a great hotel and staff

Mata Rocks Resort

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5 of 5 stars
federal way
8 May 2009 | Trip type: Couples
3
people found this review helpful

My husband and I arrived in Belize late after a 12 hour travel day due to a storm in Huston. We used Tropic Air to fly to San Pedro because they held a flight for all uf us arriving late and we did use them going back to Belize as well. There were taxis waiting so we loaded up our luggage and off to Mata Rocks the office was closed but we went to the beach bar and Crazelda was more than happy to check us in and we recieved a room upgrade which we much appreciated. The room was great and we had a great view from our balcony we were on the second story but the stairs were a good way to keep our legs in shape. Yes, all the good things I read about Mata Rocks were true, extremely clean and well kept up our daily service was always taken care early and towels for the beach always available. What I think was the best thing about Mata Rocks is it is small with 11 rooms and a continental breakfast is served every morning at the beach bar between 7:30 and 9:30 am and during that time you get to meet most of the guest staying at the hotel. We made some great new friends and everyone was more than happy to share each days experience, so we had all kinds of tips on where to eat and what to do. The same thing would happened almost every afternoon or even later in the evening when the guest gathered at beach bar for drinks and both Sherelyn and Crazelda when bartending would give us tips about the where the locals eat and what to check out on the Island or in San Pedro.There were several returning guest also and that to me spkeaks highly of it's reputaion.
We used the office for booking some of our snorkeling tours which were with Serious and both trips were fun. The trip to see the manatees and beach bar-b-que was a little disappointing mostly because of the weather too windy and the water was pretty rough. The Hol Chang and Shark alley was great and a must to do. W also used Seaduced for another half day snorkel at Mexico Rocks and that was good too. We went to Caye Calker one day to meet a friend who we had met on our plane ride and we did a half day snorkel with Raggamuffins, Vido was our guide and it was a great tour, Caye Calker was fun to visit but way too laid back for me. We did use Tanisha Tours and with Daniel as our guide on the Lamanai Tour it was great and we did get a cash discount when we booked at their office. We also rented a golf cart a couple of times through the office which was so convenient since they are on the premise.
The food was wonderful where ever we ate and I used many tips from the forum as well as other guest and also from Crazelda and Sherelyn from the our beach bar The Squirels Nest . We went to Hidden Treasures twice becaue the food was great and it was within easy walking distance and we ate two times next door at El Divino and enjoyed our meals. We had an excellent breakfast on the beach at Elvi's did lunches at Blue Water Grille and at Fido's that were very good. We had pizza delivered from Pepperon's and dinner from George's. We also ate at couple local places very reasonably priced. Dinner at Sunset Grill with new friends and watching the sunset was nice and the feeding of the tarpons was fun to watch too. We also did a couples mesage at Asian Gardens late one afternoon before traveling home it was heavenly.
We also spent a few afternoons at Mata Rocks just laying on the beach chairs and exploring up and down the beach we took our snorkel gear and went in the water at the end of the dock at Victoria House there are steps to walk down into the water. This was our most relaxing vacation we have been on, the warm sun and water were just what we needed along with a great place to stay and all the friendly people we met and all our new friends that want to visit us in the Seattle area.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay April 2009
  • Visit was for Leisure
  • Travelled with With Spouse/Partner
  • Member since 30 January 2007
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Average price*: £103 (year-round)
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Nice place, good deal

Mata Rocks Resort

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4 of 5 stars
Murrieta, California
4 May 2009 | Trip type: Friends getaway
2
people found this review helpful

I am part of the group that the previous reviewer mentions and I agree :) Our room was small but the bed was comfortable, the AC worked great, and our shower worked nicely. The whole resort including our room was very clean. That's about all I'm looking for in a room and I got it all here for a good price. Mata Rocks is quite a bit out of town but it really isn't that expensive or inconvenient. There are plenty of taxi's available to take you to town so no need really to make any calls. Only note is that the internet wasn't available in the room the first couple nights but they got it worked out after that.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay April 2009
  • Visit was for Leisure
  • Travelled with With Friends
  • Age group 35-49
  • Member since 23 November 2007
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Lovely, quiet, clean and comfortable!

Mata Rocks Resort

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4 of 5 stars
Murrieta, CA
2 May 2009 | Trip type: Friends getaway
2
people found this review helpful

We just stayed a week at Mata Rocks (April 19 - 25) with four other couples and had a wonderful time. I was impressed with the cleanliness of the resort and the rooms. There were always staff working to keep up the place and they do a very good job. Our room, #4, was a bit small but we didn't mind at all. The bed had to be one of the most comfortable I have ever had in a hotel and I just loved the pillows! Had some trouble with the water pressure and temperature control in the shower but then that was usually when the 10 of us were just back from a dive trip and were all showering at the same time! All in all this was a very nice, reasonably priced place to stay and we would return. The walk to town does take about 30 minutes but if you walk on the beach it won't seem that long with all the beautiful things to see. It was nice and quiet at Mata Rocks and we appreciated that. Some in our party would have liked to be a little closer to town especially after a day of diving, if you want to eat in town it is either a walk or a cab (5 usd each way).

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay April 2009
  • Visit was for Leisure
  • Travelled with With Friends
  • Age group 35-49
  • Member since 16 April 2008
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Average price*: £103 (year-round)
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Mata Rocks makes good on compensation

Mata Rocks Resort

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3 of 5 stars
pennsylvania
21 Apr 2009 | Trip type: Family
2
people found this review helpful

I am pleased to report that the owners of Mate Rocks Resort in Ambergris Caye have refunded monies back to my credit card for the nights we suffered without air conditioning. It is nice to do business with people that show character. Although it was a bit far from town it was , as I indicated prior, one of the cleanest hotles we have ever stayed at . IMO that counts for a lot!

  • My ratings for this hotel
    • 2 of 5 stars Value
    • 5 of 5 stars Rooms
    • 2 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay April 2009
  • Visit was for Leisure
  • Travelled with Family with Teenagers
  • Age group 50-64
  • Member since 26 July 2007
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Was this review helpful? Yes
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Average price*: £103 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Mata Rocks Resort Also Known As

  • Mata Rocks Hotel
  • Mata Rocks San Pedro
Address: 45 Coconut Drive | PO Box 47, San Pedro, Ambergris Caye, Belize