Our experience is what one should expect when a large governmental institution attempts to provide hospitality. The rooms are clean but small. They provided some of the extras of an upscale hotel like a Marriott but they just didn't pull it off. For example the turn down service mint was hard candy instead of a nice chocolate The toiletries were the basic bar soap and shampoo. They're still using nasty bedspreads for their bedding.
The most annoying part of the experience was when the hallway sound system cranked up on Sunday morning at about 8:00AM. Even if one wanted to sleep in it wasn't an option. It must be management's unsubtle way to get you out of their room to make way for the next guest.
We used the $89.00 weekend special which included two breakfasts. As one would expect it felt like an institution. One waits in line with their brown tray for a school cafeteria serving experience of the standard fare of ice cold scrambled eggs, grits or potatoes, bacon or sausage and baked formerly frozen biscuit. They offered a continental breakfast with the old classic of mixed fruit with lots of cheap cantaloupe and honeydew. The pastries were the cheap institutional grade sugar laden stuff from Sarah Lee....yech. The yogurt was also the sugar laden, pre-packeged stuff instead of a yogurt bar with fresh toppings. The meal had the all the imagination of an institutional dietitian
They had a nice coffee service with Seattle's Best and Tazo teas but once again nothing special.
Many of the employees appeared to be university students and they were nice. If they're in school to learn hospitality why not train them to do the little things to make the customer experience exceptional? From the check in and beyond the the place was simply average.
Next visit we'll stay at Courtyard or Indigo where we'll pay a bit more but we'll receive a little higher level of exceptional service. That's where their students should apply to work to truly learn hospitality.
- Also Known As:
- The Georgia Center - The University Of Georgia`s Hotel
- The Georgia Center - The University Of Georgia`s Conference Center And Hotel
- The Georgia Center - The University Of Georgia`s Hotel Athens
- Official Description (provided by the hotel):
- Located on the beautiful, historic campus of the University of Georgia in Athens, the UGA Hotel and Conference Center includes a 200-room hotel, four onsite dining options, banquet areas, conference rooms, auditoriums, a fitness center, and a computer lab — all under one roof. ... more less
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