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Staybridge Suites Aurora/Naperville: Traveller Reviews

Call now to book: 800-980-6421 from StayBridge.com
TripAdvisor Traveller Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 10 Reviews
5.0 of 5 stars
6
4.0 of 5 stars
3
3.0 of 5 stars
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2.0 of 5 stars
1
1.0 of 5 stars
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TripAdvisor Popularity Index:
  • Measures overall traveller satisfaction based on ratings, reviews and other sources.
#3 of 8 hotels in Aurora
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  • Hotel class: 3 of 5
  • Rooms: 148
  • Address: 4320 Meridian Pkwy Aurora, IL 60504
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
No Business Centre Fitness Centre No Free High-Speed Internet No Free Parking Pets Allowed No Restaurant No Room Service Swimming Pool
Check Rates: £78 ($136) Avg. Price
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TripAdvisor Traveller Reviews

Reviews of Staybridge Suites Aurora/Naperville

( 1-5 of 10 )
“Bad service, no response from anyone”

Staybridge Suites Aurora/Naperville

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2 of 5 stars
Raleigh NC
21 May 2008

I asked that someone from the hotel contact me regarding the issues below, but now 9 months later....well, I've given up. So I will relay these to other travelers.

Things started out bad when we arrived......At check in, I had to wait about 5 or more minutes for someone to appear up front. My wife and I stood at the front desk while some employee stood outside chatting with her friends. Finally I called the hotel phone number and a female who I think was the manager answered and then came right up from the back. I had planned to ignore this. She did do a nice job in selecting our room location. BUT, with the other problems, I changed my mind. This was just the start.

The night we checked in-after a 10 hour drive. I pulled the cover on the bed back only to find stains on the pillow case, sheet and-these stains matched the stains underneath them on the mattress pad. So that told me the sheets had not been changed. And yes, I did take photographs of them to document. I took these nasty sheets to the front desk-by this time it was about midnight-and requested clean linens immediately. I was given them, so after driving hundreds of miles I have to change the sheets on the bed. And yes, I turned the mattress pad over. Then the morning I am walking down the narrow hallway, when some moron guest with 2 dogs, easily over 75 lbs each, passes me and his Rottweiler looking dog lunges at me as I press against the wall-and the owner laughs. What is this, a kennel?

Wouldn't you think that after telling the front desk about the filthy linens someone might apologize for that? Well, if you think so, you would be wrong. I have stayed in some inexpensive and cheap hotels, but no where I have I ever encountered anything like this.

The bedding was not clean. When I told the front desk person about this after bringing up the dirty linens, she said "Well, we only do a light cleaning". I asked "Between guests?". I still am waiting for an answer since she did not reply.

There is a business center in the lobby area-BUT not for guests when the hotel decides to have a meeting with the staff there. They told me to come back later.

One of the mornings someone's dogs left in a room are barking and whining. I don't come to a hotel for this.

No wireless internet in room, contrary to what website said.

There were some good things about this place, but quite frankly with what I went through, I don't recall them. They were overshadowed by the hotel's poor service and the bed incident. Contact by someone at the place would have given me some measure of satisfaction, but that never happened.

  • This TripAdvisor Member:
    • Liked — It had potential, but bad staff ruined the visit
    • Disliked — The failure of the employees or management to own up to mistakes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jrhusc's Summary
Date of Stay: August 2007
Travelled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 35-49
Member since: 08 March 2005
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 3 of 5 stars Location (e.g., convenience, views)
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Check-in / front desk
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Probably not
I recommend this hotel for:
Girlfriend getaway, Older Travellers, Families with Small Children, tourists
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Great pool scene
I selected this hotel as a top choice for:
Other
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Average price*: £78 (year-round)
Call now to book: 800-980-6421 from StayBridge.com
“Great Hotel ~ Plenty of Space”

Staybridge Suites Aurora/Naperville

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4 of 5 stars
Naperville, Illinois
12 Jan 2008

Spacious hotel in a great location just off route 59.

We stayed at this hotel for just under 2 weeks whilst waiting to move into our home in Naperville after relocating from England.

The two bedroomed suite worked very well for us as it was pretty much like a mini apartment with everything we could have needed. Two bedrooms, two bathrooms and a kitchen/lounge. Very modern and clean rooms.

Excellent and friendly hotel staff, who go out of their way to please.

The daily FREE breakfast is far better than most hotels offerings with a good range of healthy options as well as the usual cakes, muffins, pancakes bacon etc.

I would certainly recommend this hotel to anyone staying in the area. I have tried two other hotels in Naperville and have to stay this is far more superior and pleasent environment.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
applestrudel's Summary
Date of Stay: January 2008
Member since: 10 February 2007
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Average price*: £78 (year-round)
Call now to book: 800-980-6421 from StayBridge.com
“Great Value”

Staybridge Suites Aurora/Naperville

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5 of 5 stars
Illinois
7 Sep 2007
2/3 found this review helpful

We (my husband, son, and I) stayed at this property several weeks ago after attending a wedding in the area and couldn't be more pleased. The staff was attentive and the rooms were spacious and clean. The breakfast was more than sufficient and only added to the value. My husband went as far to say that we should use it as a weekend getaway in the future.

I have no hesitations recommending this hotel.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bbbethie's Summary
Date of Stay: August 2007
Travelled with: Family with young children
Visit was for: Personal event (wedding, ...)
Age group: 25-34
Member since: 14 February 2005
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
Was this review helpful? Yes No
Check Rates
Average price*: £78 (year-round)
Call now to book: 800-980-6421 from StayBridge.com
“2 Awesome Stays”

Staybridge Suites Aurora/Naperville

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5 of 5 stars
Nebraska
25 Aug 2007
2/3 found this review helpful

We used this beautiful Staybridge Suites for two separate stays in August. The location is very convenient and the setting overlooking a small lake is appealing. Both times it was such a pleasure to check into the king suites and find everything we needed - microwave popcorn, bowls, nice towels, etc. The Breakfast is unbelievably nice with more choice than we've experienced anywhere...cereal, pastries, hot offerings as well as pop tarts, granola bars and the grab and go option offers you the chance to take breakfast with you. This hotel has had great weekend rates $85-90, even less than standard hotels in the area and it offers so much more! We would stay here as our first choice anytime we could get the great rates.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nebmom's Summary
Date of Stay: August 2007
Member since: 15 August 2006
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
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Average price*: £78 (year-round)
Call now to book: 800-980-6421 from StayBridge.com
“Excellent!!”

Staybridge Suites Aurora/Naperville

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5 of 5 stars
illinois
22 Aug 2007
2/3 found this review helpful

We booked a weekend stay through priceline.com. The description of the room was King size bed with pullout. Which to me meant standard. Hell couldn't beat the price of $76/night. When we entered the room it was magnificient. 2 room suite. Living room, dining area, full size kitchen and full size appliances, dishes and cooking utensils included, Nice large bedroom with king size bed. standard bath and vanity. Everything was very clean and very comfortable. We were told of the free contential breakfast. Thinking the usual fruit, cereal, and muffins. WRONG! There were waffles, french toast, omelets, scrambled eggs, cereal, bacon and sausage, bagels, toast, muffins, and much more. It was the best free breakfast we have ever had. They also have free food and wine/beer for what they call Sundowners on certain evenings. I would highly recommend this hotel chain for any traveler. Comfort Inn were over $100 a night and I know those rooms are no where as nice as this was. The staff at Staybridge was also great. Housekeeping staff do not speak or understand english that well but they tried their best to help us with our needs. I will definately stay at Staybridge again!

  • This TripAdvisor Member:
    • Liked — Price
    • Disliked — nothing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nisbet309's Summary
Date of Stay: August 2007
Travelled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 35-49
Member since: 22 August 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 3 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, Families with Small Children, Families with Teenagers, tourists
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Great pool scene
I selected this hotel as a top choice for:
Gambling / Casinos
Was this review helpful? Yes No
Check Rates
Average price*: £78 (year-round)
Call now to book: 800-980-6421 from StayBridge.com

Reviews of Staybridge Suites Aurora/Naperville

( 1-5 of 10 )
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Staybridge Suites Aurora/Naperville Address

4320 Meridian Pkwy, Aurora, IL 60504