What sets a great hotel experience from a good one? For me that is Service, followed by more service and continues with fine furnishings, such as linins, towels and amenities, thought to detail and food. Riad El Mansour qualifies in all these areas.

Abdess and Mustapha were so very helpful. When an answer was not at hand, it was quickly found out. Restaurant reservations and tours were quickly and conveniently arranged for me, as was for the use of their hamman and massage. Massages are so much less expensive than in the UK that we each had one every day of our stay. I only wished we were there a bit longer, if only for this daily ritual. We heard so much about the Riad’s dinners that we chose to eat there one. It was as everyone says, fantastic. You simply must give a try is no exaggeration.

Our room was well furnished (with all the amenities you come to expect) and spacious enough, although I must admit not very large. It had air conditioning, which believe it or not we used in March.

Our flight home left from Casablanca and Mustapha even arranged for the Riad to drive us there.

Highly recommend this Riad if you want good service and attention to details.

The Riad El Mansour deserves every bit of its excellent reputation on TripAdvisor. From first email correspondence to departure, they have customer service that many of the big 5 star chains would learn a thing or two from. We had room 5, the blue room, for 5 nights over Easter and when we entered the room, the thought that had gone into the extras was evident. There was a little bag with a candle, welcome note and little trinket. Fresh flowers in the room, fresh fruit and dried fruit/nuts (which was topped up each day) and some cookies, a UK converter plug in the wall, ipod station, radio alarm, slippers, safe, and in the bathroom there were cotton buds, wonderful shower accessories, cotton wool, cotton buds, hairdryer. Even a magnifying mirror with a light.

We were shown around the Riad and made to feel totally at home. We could use their laptop for internet connection, borrow a portable DVD player and DVDs, use a gym and there were some great seating areas. Breakfast, we were told, could be served anywhere we wanted at any time of the morning we wanted and the quality of the breakfast was excellent .

We did have trouble changing up travellers cheques - I don't like using a credit card abroad anywhere and rather prefer the now old fashioned way of travellers cheques. The riad didn't accept TCs, but offered to loan us some money until we could change some up, which we accepted (and they offered us a better rate than the banks). If you don't wish to use cards in ATMs, it's a bit more difficult to change money up in Marrakech banks. We were unfortunate in that the bank were closed the day we arrived due to a public holiday and then didn't open again until the Monday. Although they were supposed to be open on the Friday, they didn't and we ended up changing money in the souk. There is a tourist bank in the main square, but this seems to open when it feels like it and we only ever caught it open once.

The main square is about a 25 minute walk from the Riad. It seems quite a maze to start with but the Riad provides maps and Mustapha showed us the route by car, it was easy. You have to haggle with taxis a bit, should only be 10 dirhams to the square and then we paid about 20 after dark, when the taxi prices go up. But we were asked for 50 dirhams, or 20 dirhams per person, so do check before you get in. There is also taxi sharing out there, so don't be surprised if someone jumps in the front and joins your journey, and no, you don't get a discount!

We went a cooking day with Souk Cuisine and this was a wonderful day. Gemma, who runs Souk Cuisine, took us around the souk and markets and told us about local produce and we shopped for some of the things we needed for the cooking. She took us to a bakery and introduced us to some foods that we wouldn't have ordinarily tried. Then back to do some morrocan cooking and after much chopping, simmering, frying, we ended up with a lunch of various salads, dips, couscous, a fish dish and some very nice cookies, which we ate with some wine and bread. It's a day well worth doing and I would highly recommend this being part of your Marrakech experience.

The weather is perfect mid March, lovely and warm during the days with cool mornings and evenings, so take some layers. The Riad provides utter peace of mind and worth every penny. It's the only place I've stayed in where they had decreased the price from last year (when I booked) and passed this decrease through to me. The food there is excellent and the place is spotless. On the day we left, a painter was busily painting and I thought it already looked perfectly okay!

You won't go wrong, please stay in this Riad and give yourselves a treat.

I am not the type of person who writes reviews and what can I say that has not been said already, but after staying at Riad El Mansour for 4 nights I felt compelled to do so. It was a fantastic stay.

Service was outstanding and even small requests like requesting Soya milk with my tea and vegetarian dinner were granted.

My room was beautifully decorated and spotlessly clean. Both breakfast and dinner were superb. I highly recommend it.

There is not much more I can say about this Riad, except that you should diffinately give it a try.

It all started with the initial contact via email with regards to vacancies. My email was replied to within minutes, I had further questions about my stay in Marrakech and emailed the hotel, ALL my enquiries were replied to swiftly. I did initially contact several riads, but some just did not bother to reply, and some just took far too long.

I chose Riad El Mansour taking into account many factors, one being the complimentary airport transfers. This was important to me being a single female traveller having never been to Morocco before.

After passing through customs I was met by a wonderful, smiling driver called 'Mourad' It all went so smoothly, he took me directly to the riad and showed me my room. Soon afterwards I was visiting Marrakech with a guide provded by by the riad which was very nice, but a bit tiring. Coming back to the riad after dusk, the raid was totally transformed into something magical with candles on the courtyard, beautiful lighting and soft Moroccan music in the background, I was very impressed. Even my room was transformed with their nightly turndown service.

My room was beautifuly laid out with all the items one would expect in such a fine establishment, with even more items than I find in 5 star hotels such as the use of the riad's mobile telephone.

Service could not be more spectacular and helpful than at the riad. Stephen and Robert, the riad's owners were always on hand to see to my every need and when they were not there, their staff, headed by Abdess were equally fantastic.

If service, quality of furnishings and pampering are what you are after on a holiday, I could not recommend Riad El Mansour enough.