This hotel charges US rates $145 a night for worse service than I have had anywhere in Africa. The first thing I noticed when taken to my room was the smell. It's the drains in the bathroom. There is no comprehension of customer service. When I asked a member of staff to call a car hire company she told me I'd have to pay. This when they are taking $145 a night. The breakfasts make me want to lose the will to live - no variety or choice and usually whatever you'd like has run out and there is no replacement. I paid 5 Ghanian cedi;s for a bottle of water which most decent hotels would provide free. Staff are not given freedom to make customer friendly decisions. The internet was down and instead of telling me there was a problem staff suggested that I try various workarounds before admitting that it was broken and needed work. When I went to the business centre and asked if I could use a connection there to download software for my dongle i was told that they weren't allowed to remove cables. The last straw was tonight. We were at an Africa wide conference and they had brought in casual staff paid about 20 cedis for an 18hour shift. The (I suspect) catering company manager said he could not accept a note from my companion (which was slightly torn but still legal tender). When my colleague insisted that they take it - the manager said he was going to take it out of the wages of this poor guy who did not know when he was going to work again. When we said as visitors to Ghana how shocked we were at this treatment eventually the note was accepted but this is definitely somewhere NOT to stay if you have choice.
- Official Description (provided by the hotel):
- Mensvic Grand Hotels is the largest and finest conference and banquet hotel in East Legon, Airport City and it environs with seven conference rooms and 110 rooms. We have a wide selection of rooms ranging from single and double deluxe, twin rooms and fully furnished executive apartment with state-of-the-art facilities. Our plush facility which is located on the lagos street in East Legon has seven conference rooms and a roof top sports lounge which is ideal for all meetings and event. The conference rooms have a sitting capacity ranging from 30 to 700 capacities (theatre setting) and the large pool area which sit over 800 (banquet setting) We have the biggest and the cleanest pool in East Legon and Airport City and a spacious underground Car park. Mensvic Grand hotel have three separate Bars and restaurant which serves assorted liquors, wines and local and continental cuisines. It includes the roof top sports lounge, the Lobby bar and the pool bar. The serene environment, location, and our facilities make it a perfect center for conferences, events, meetings, wedding reception among others. Our motivated and trained team awaits you to deliver quality service for a truly relaxing experience worth repeating. The Hotel is about ten (10) minutes–drive from the international Airport and about twenty (20) minute drive to the central business district.We have a perfect combination of comfort, elegance, leisure, and business facilities, and provide an exceptional customer service. ... more less