I booked a double room in this hostel for 3 nights and paid for one night in advance. When we arrived at the hostel they said that we had no booking but when presented them with the email confirming the booking and showing that one night had been paid for in advance they suddenly said that they had no availability, I had booked the hostel one month in advance and when explained this to the staff they said they was a problem with their website and could do nothing about it.. After some arguing they offered us alternative accomadation in a house which was isolated, with very poor facilities and was not in a nice safe area.
I did not accept the alternative and instead we stayed in Beau sejour guesthouse near Hotel Chez Lando. The guesthouse was only 5 dollars dearer than the hostel, the accomadation was clean and the staff were just wonderful. If you are looking for cheap clean, safe accomadation in Kigali I could not highly recommended enough Beau SeJour Guest House.
- Official Description (provided by the hotel):
- The Discover Rwanda Youth Hostel – Rwandas first youth hostel - located near the centre of Kigali in Kacyiru, is the perfect place for you to start exploring the heart of Africa. The Hostel boasts great value accommodation, a fun atmosphere, excellent customer service, and a wealth of information about what to see and do. With a relaxing environment from the bar terrace, private rooms, dormitories, camping, hot showers and catering available, you are guaranteed to find just what you are looking for. Enjoy the convenience of a thoughtfully prepared breakfast on the open-air balcony overlooking the hills of Rwanda as you start your day. The hostel staff are ready to help answer any questions you may have during your stay. ... more less
- Reservation Options:
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