Stayed here a few nights including New Year's Eve. Was in one of the upgraded deluxe rooms which was huge (almost spare though) with a good view. Location was OK but I found much better for my second stay. Lobby is nice enough and breakfast was quite amazing. However, there was a loud (and awful) New Year's party that went on for 5+ hours 10 floors directly below my room. It sounded like it was right in my room. I was not warned when I was given the room. Tried to get some staff up to hear how bad it was after enduring it for several hours and had to ask 3 times before someone finally came about 1:00 am. What really put me off even more was hotel's policy of charging for every amenity. Wi-Fi was very expensive (more than 300 baht/day) and one could not even use the business centre to make travel plans for free. They even wanted 20 baht or so for every page printed. Bottled water in the room was something like 120 baht/bottle. The bar fridge lists the prices for items before tax and service which add another 18+%. Imagine your surprise to think you were drinking a half bottle of wine for 700 baht but it really was 900 baht on the hotel bill. When I complained on check out about the awful party noise, they did reimburse me for my extras but one would have to pay them absent a considerable complaint like mine about the lodging. Other hotels in Bangkok (newer, more conveniently located, cheaper, better service) offer free Wi-Fi and water.
Make sure you're away from any entertainment that will be going on at the 9th floor pool. Be ve...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
17 February 2012
Report response as inappropriate
Thank you for taking the time to tell us about your experience at The Bangkok Hotel Lotus Sukhumvit. We are very sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies.
We are really sorry for the inconvenience cause to you during the night that your stay. Please note that your message has been relay to our management and all Departments especially Food and Beverage and Front Office to be more seriously to inform our guest before check in.
Actually, the hotel provides a daily complimentary of two bottle of drinking water and the water that you mentioned is our mineral water which was charge.
At Bangkok Hotel Lotus, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you again in the near future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC