We have been regulars at the Sofitel Silom before it changed name/style. During our stay in April (which had been booked almost a year before), the transition was already beginning. I have to say that most of the changes were seriously disappointing.
What was once a warm and friendly hotel - obviously located in Thailand and proud of it - has become a try-hard, wanna-be New York loft-type establishment.
Gone are the traditional, formal clothing of the staff - they are now dressed in nondescript, non-gender-specific grey suits. Gone is anything remotely resembling a foyer with reception facilities. All white and glass and chrome ... uninviting and confusing.
And we really felt the loss of Shanghai 38, which had been a favourite place for a fabulous meal in fabulous surroundings.
The Executive Lounge, which was usually the highlight of our stay, was staffed almost exclusively with new young things, with the barest of English language skills or confidence or even product knowledge.
If you are going to re-launch, PLEASE retain some staff who actually understand the business and your market. The Executive Lounge is NOT a great place to break in new staff, as it caters to the upper range of your market.
One of the main attractions of the Sofitel Silom for us was the fact that the hotel stood 'alone', with amazing panoramic views of Bangkok (sometimes even to the river, as we had this year). No hotels immediately opposite, so lots of light.
While the suite was as beautiful as always, the 'feel' of the property is profoundly different. Room got serviced MOSTLY well, but then there were days when towels and toiletries would not be replaced.
The beautifully polished floor was being scratched mercilessly by a chair with hard metal feet, but the staff were very confused when we tried to point this out to them and when we asked them to change the chair, they brought in another of the same style.
We had always been welcomed as family at Sofitel Silom, being such regulars. We were now anonymous visitors in an anonymous hotel which could have been anywhere in the world.
A real shame. Probably going to stay at Pullman King Power next time ... the end of an era!
Unless another major shift occurs, the suites with executive lounge access are quite stunning.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
22 May 2012
Dear Valued Guest,
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Thank you for sharing your feeling with us. I am disappointed to read that you did not appreciate the substantial renovation that has been carried out at the hotel, in order to become a true Lifestyle hotel. Our Club floors have been maintained with a traditional design that would fit more some of our Guests, such as yourself apparently.
I am very concerned about the shortcomings you experienced at the club lounge, and as well with the housekeeping service which are, as you know, far from typical at our property. Could you kindly send me the details of your stay, so that we could further investigate? When your travels bring you back to Bangkok, please contact me directly, i would be delighted to meet you and give you an authentic experience at our hotel.
Richard Langonné, Mr.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC