We booked executive rooms here, for the free internet access, but were most disapointed with the size of the room, it was by far the smallest room we have ever experienced in Bangkok. It was so small that even the bellboy had problems trying to find somewhere to put our cases. The rooms were decorated in thai style, but were starting to look a little worn. The bathroom wasn't particulally impressive either. The other downside was its location towards the bottom of Sukhemvitz Road meant it was near impossible to take a taxi anywhere without getting stuck in traffic for half an hour. In short much as we enjoyed the free laundry and the butler service, there are many other better hotels in Bangkok. Try the Peninsula or the Conrad.

In my opinion this hotel is more about the "Attention" and "Attitude" from the staff which i found outstanding. Having just completed a 4 night stay, I found very few things I could fault about this hotel. The staff were attentive, and always happy (during my stay) and personally for me, it was their attitude that made my stay comfortable. The deluxe room (starwood preferred) on the lake side was extremely comfortable (although i agree the rooms are starting to tire but still good) and there was very little noise. The room layout is functional with excellent views from the higher floors. The bathroom was large with a deep tub and a good sized shower. A well stocked (and i thought reasonably priced) mini bar, ironing facilities and good bag storage all helped. Perhaps my one neagtive is the position of the writing desk which is sited directly in the line of the aircon and can get a little chilly after a while. That aside, the pool area is inviting, the choice of food venues and the food quality well above average, room service impeccable and the location with direct access to the Skytrain and the Sukhumvit area all adding to the value of the property.
The Sheraton also has an association with the Westin next door opening up further facitilies and access to that hotels restaurants on a single billing basis.
The hotels atmosphere could best be described as neutral and in my opinion there is no real ambience but the hotel is classy in the way it dresses.
Highly recommended.

Still a great hotel with excellent staff. I read a review which stated that the rooms are getting old; correct, but they are working on an upgrade for almost a year now.I am still delighted to go there tomorrow for the .....tieth time and I still love it.

I think this is a perfect hotel, one of the best I have ever stayed in. The room was beautiful, so many luxurious touches eg. a 24 hour butler service, fresh fruit in the room. Such a comfortable bed.

The staff were so polite, friendly and helpful throughout our stay.

The location is also excellent, right next to the Skytrain station and easy to get places from.

There are lots of lovely bars and restaurants within the hotel and the breakfast is the biggest spread I'd ever seen in a hotel - an tasted good too!

Unfortunately, My husband picked up a gastric bug in Bangkok (nothing to do with the hotel!), the staff couldn't have been more concerned or helpful, he saw a nurse almost immediately and people were checking up that he was okay regularly.

I wasn't a huge fan of Bangkok itself but the hotel made up for that. When we were lazing by the gorgeous pool we couldn't have felt further from the noise and traffic of Bangkok.