I booked this Hotel for my wife and kids who are Thai and were arriving at 7am on 11th August, I informed the Hotel they would be arriving at this time and asked if the room would be made available.

My wife arrived and was told she had to wait with the children until 12pm or take a smaller and older dirtier room, she told them she would rather wait.

At 12 pm the hotel said that the room would now not be available until 1pm, and at 1 pm the hotel then told her that the room would not be available until 2pm.

After travelling 14 hours and waiting 6 more hours, you can imagine both she and the kids were very tired, so she told the Hotel that she was going to another hotel, they then refused to give her a refund, even though they had broken there own terms and conditions.

They also told her that they don't like thai people staying in there hotel and she would be better off staying at another hotel.

As you can imagine I am infuriated by this Hotel, my wife and kids are british residents.

I would say unless you are a single guy who is white and does not care what kind of place you stay, give this hotel a wide birth.

There customer service skills are non existant and they have no manners what so ever, they still have not refunded the room price and are not bother to reply to my correspondence.

So for your own sake DO NOT USE SAWASDEE HOTELS under any circustances.