We stayed at the Aurum hotel for 2 nights in early March. We had booked for a room with full river view and were looking forward to stay in this hotel. However, we were very disappointed upon our arrival to realize that the river view was in fact a very restricted one, as there was a big brown building sitting right in front of our windows. As a result, we had a very partial side view from one window, and the other two windows were on the building and on the back of another building on the other side. From what we could gather, there are only really 2 rooms in the entire hotel with an onobstructed view. Unfortunately, ours was not one of them despite its category. When we complained about this, we received a very small discount (about 3%), which we felt was a bit tacky.
Other than that, the hotel is indeed very beautiful, and the staff (mainly one very nice lady) is helpful. The manager, however, took 2 days to come back to us about our insatisfaction. We feel they should definately inform people that the view is only partial in order to avoid disappointment.
Another issue we had with this hotel is the lack of cupboards. There is only one very narrow cupboard with about 4 hangers, and that's it! No drawers to put clothes in or shelves. You can manage if you only stay for 2 days, but if you plan on staying a week, you will end up with your clothes all over the place!
In terms of locations, it's fabulous for the royal palace, the river and Wat Po, but quite far if you plan to spend some time in the more animated areas of the city. As the boats stop running around 19.00, you will have to take taxis to reach the hotel and it takes 20-30 minutes depending on the traffic.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Would I recommend this hotel to my best friend?
Probably not
I recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, Older Travellers, Families with Small Children, Families with Teenagers, tourists
I do not recommend this hotel for:
Young Singles, Girlfriend getaway, People with disabilities, Great pool scene, pet owners, Families with Small Children, Families with Teenagers
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Shopping
Management Response
Aurum-bangkok, Manager
(Management representative)
22 Mar 2008
We would like to thank this guest for their comment, and would like to respond to the issues raised in the review.
Over the past year that we have been in operation, we have continually tried to further develop our services to ensure that we can provide our guests with a comfortable stay and fulfill their satisfactions.
The following are details regarding this particular room:
1. Although this room may not be located on the corner, and the river view is not as wide as from other rooms in this category, there is still a view of the river from the top floor.
2. It is one our two largest rooms and is located on the top floor of the hotel.
3. There is a 20-Inch flat-screen television in this room – one of only two rooms with this flat-screen feature.
4. Another issue was that of the smaller sized cupboards and lack of drawers. This is unique to this particular room. It is not a room that has ever been offered for long-stay guests, and there are no plans to do so in the future. If any of our guests arrange for a longer stay and require a set of drawers in any of our rooms, then the staff can be informed and the drawers brought to the room immediately. They are not part of the standard features for this particular room because it could possibly be too cramped for the complete comfort of our guests. Similarly, if any guest requires additional clothes hangers then we will gladly provide them in the room. Each room already has 4 to 6 wooden hangers and 2 padded hangers.
Our hotel has at least 6 rooms containing large cupboards as well as a set of 6 drawers. If a set of drawers is requested, we will happily deliver it to any of the rooms. These rooms with larger cupboards are more suitable for long-stay guests. The room we arranged for this guests was chosen as they only planned to stay for 2 nights. Long-stay guests would be checked into other rooms, unless they specifically request for the largest room.
We try to give our guests the best service we possibly can, and if there are any specific concerns or needs that a guest may have then we will kindly do everything in our power to make sure we can provide as comfortable a stay as possible.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC