I've just returned from my first livaboard (in Phuket). It was terrific and I'm set on doing at least one every year now! I booked through Dive the World and will continue to do so in the future if they are as helpful and as prompt as they were this time. My reason for using DTW at first was because I found their website answered all the questions I had to ask without me having to email anyone. Once I found what I was interested in, I did some other research (eg. Youtube) and looked at some of the dive operators sites to see if booking directly would be cheaper...in fact it was the same price whether I dealt with an agent or directly. My DTW contact, Pip, answered all my initial email queries really quickly. Then, she followed up about a month later to tell me about a boat that was definitely going out during the times I'd mentioned. She was efficient, making the whole booking/payment process a breeze - and I appreciated dealing with a real person who could speak my language rather than just filling in my credit card details on some online form. I don't know how these things usually work as I've never used a dive agent before... but I was a satisfied DTW customer - who'll be back. Thanks Pip!
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