We spent 5 nights at this hotel and it was simply okay....The hotel and it's beach location are beautiful - this is basically what you pay for! We had booked a Oceanview Dusit Club Room and it looks exactly as shown on their website - surprisingly, larger than l expected(thankfully!).
We had organised private transfers with the hotel - while every other hotel had a representative holding their hotel sign, the dusit representative was just sitting around- we were lucky to notice him flash the Dusit sign to a couple that passed him..(at this stage we were on our way to call the resort as we thought there was no one there to greet us!) The Dusit driver sped and overtook cars all the way to the hotel - not the most comfortable ride! I would recommend the hotel shuttle- it costs almost half the price and the drive provided is alot smoother & safer!
We arrived around 5pm to the hotel , the check in was pretty smooth - they sit you down in an air conditioned area, provide you with a drink and while you relax, they check you in. They introduce you to your so called 'butler' and she accompanies you to your room.
When we got to our room, they had placed us in a room facing the club Room breakfast restaurant - we were obvioulsy not happy with this so they immediately changed us to a room facing the ocean. The beach was only 10 steps from out private balcony/patio - absolutely gorgeous views! Suprisingly, they did not pack or unpack our bags for us as specified on their website - we would have wanted to do our own upacking though it would have been nice if they actually offered. We had purchased the Club Room for it's benefits - breakfast, afternoon tea, unlimited soft drinks and the evening cocktails however we found that we had to constantly ask for our mini bar to be restocked. The staff at breakfast time looked like they couldn't be bothered been there and the food was pretty tasteless - probably the worst breakfast l have had at a 'five star' hotel however breakfast is located at their Latrotorria Restaurant which offers fabulous views. You had the option of having your afternoon tea at either your room patio, the pool or the beach - this normally included a coffee and either a small sandwich or spring roll etc -they were always on time! The Dusit are pretty tight when it comes to cocktail hour(between 6pm to 7pm) - after they take your order for the first cocktail, you never see them again! We actually had to constantly get up and ask to order another drink - they seem to think that cocktail hour only means one drink! Note, cocktail hour is a great time to watch the sunset - stunning views! If l had known that it was going to be a constant struggle to get the club benefits we paid extra for, l would never have bothered booking a Club Room. Please also be warned that they supposedly offer complimentary clothes pressing however when we requested this, they tried to return my clothing with a bill for drycleaning! Let's just say their english is very limited - they supposedly confused ironing with dry cleaning?!?!Mistake or easy way to try & make extra money? After no assistance from our so called 'butler' that was never readily available, and several calls to speak to a manager, l finally received an apology and assured that the dry cleaning would not show up on our final bill. (Note that our clothes were dry cleaned - they still smelt of my perfume and had definately not been cleaned!)
We also had to constantly request toilet paper, tissues and soap to be restocked - you'd think they'd be readily available..especially in a five star 'world leading hotel'!
We tried the hotel restaurants - the Ruen Thai restaurant offered only very basic thai food, the staff were far from friendly and the atmosphere was cold. The Laguna Cafe actually offered a good variety of Thai food, the staff were attentive & friendly and they were very accomodating to special requests.
Note this hotel is located quite far from Phuket town(30minutes away) & Patong Beach - the hotel does offer a shuttle to these areas however this is at a cost - it has around four pick up and drop off times throughout the day.
We had only planned a short stay at this hotel and even though it's location and the hotel are beautiful, our stay was far from relaxing - it did not run smoothly. I would not really recommend this hotel - if you do stay here, you might want to rethink booking a Club room - the benefits are not readily available and not really worth the extra cost. l would not stay at this hotel again.






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