We originally booked Golden Wings I through Agoda, however when we arrived we were ‘upgraded’ from our booked hotel to Golden Wings II. We were disappointed with the room as it wasn’t as nice as the room we booked in Golden Wings, and having 2 double beds was unnecessary for us. We felt that they put us in an inferior room so that they could keep the nicer rooms available. The staff are overly-friendly and this is all so that they can sell you a tour to Halong Bay or Sapa. The staff continually ask you what your plans are and even come and talk to you while you are trying to eat your breakfast. We actually booked the train from Hanoi to Hue through the hotel but feel as though we were ripped off after what we paid for a dirty seat on a dirty train. The other annoying thing is that checkout is at 12pm, yet the staff told us that ‘after breakfast we check out’ and then called at 11:30 and told us to ‘check out now’. If they don’t want people in the room till 12pm, they should change the checkout time. On the positive side breakfast is decent and the guy controlling the breakfast was really nice and helpful whenever you asked for something (eg coffee/tea refill), and the hotel did allow us to hang out in reception until our train at 7pm, even let us use some towels and have a shower.
- Official Description (provided by the hotel):
- One of the best hotels, located in the very heart center of Hanoi Old Quarter. Come and enjoy a memorable trip with us ... more less
- Reservation Options:
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