Our "deluxe" room was anything but deluxe. On closer look at website (since checking out) I think we were given a standard room with a deluxe sign on the door and no windows made it feel like a cave. There was no in-room safe as advertised on the website we booked through.
The staff were not friendly or helpful (maybe due to having very limited english). The only staff member that even attempted to communicate with us was a cleaner who said hello in the corridor.
We booked a tour through the hotel tour desk and were shocked at what they called a tour. Absolutely disgraceful. After being left standing on te street for close to an hour waiting for our bus, the tour guide was more interested in taking us to coffee shops and markets than taking us to the sites we had paid to see.
Breakfast choices were limited but we still found it sufficient for what we paid.
We weren't expecting much as we knew it was 3 stars but we were unpleasantly surprised. If staff were friendlier and more helpful it would make all the difference.
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