I generally had a very good stay. There are just a few little things that made it not quite what you would expect from a luxury hotel.
Do use/book the hotel car service for airport pick up and drop off. It is reasonably priced and the cars and drivers good. This is also great if you are arriving without tenges, as the charge is booked directly to your room.
All staff at reception and the concierge desks were very helpful and friendly - some excelled.
The breakfast buffet was very good with extensive variety. If you order a special egg dish or omelet, be very specific about how you want the eggs cooked (so they are not undercooked). Don't be shy about flagging down staff for coffee! We often ate in the Lobby Bar/Lounge - nice, comfortable and casual atmosphere and the food was good. Staff were very nice but service was at times, inconsistent. For example, on more than one occasion, we had to look for staff to place an order. We ate in the Irish Pub once. The food was also good but the entertainment and somewhat smokey room were not great. Staff were very nice but part of our order was forgotten so two of us ate much later than the others.
My deluxe room was quite large, nice and clean. My only issue was with the replenishing services - dirty glasses were removed and not replaced the first day. I thought they might come later so never said anything. I left a nice note for the maid the next morning and the rest of the stay was no problem. Bath towels, bathroom floor mats and face cloths were replaced sporadically. Used ones were always removed (even though most often I had not left them in a place that would indicate removal) but sometimes new ones did not arrive.
The Fitness Centre was on the smaller side but very well equipped (good quality and variety). The other areas of the spa and the pool looked great but I did not use these facilities/services.
There are shopping centres nearby (at least one is a 10-15 minute walk in the snow and ice) and everything is open on Sunday (for travellers from some European countries who may not otherwise have this option).
I would definitely go back.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC