dear guest.
thanks for ur kind explanation as '' Decoration of the room was fine just the way it is represented on the websites,Inside decoration is fine and rooms are in good condition,'' but the rest of your review is not approved it . which is true..?
We have nothing fake or artifical.u could see the pictures of the rooms and please told me if u booked a room and got the room not u have choosed. we invite u to be honest. Everything is advertised at the web site and if u have booked by a travel web site then rest of the details were emailed to u if u have booked for a budget / economic room type that they were not on our web site. yes our property might be too expensive FOR U but it was your choise. u maight book for other type of rooms anyway they are more expensive. and another thing; if u have booked for a peak period, the price could be really expensive but it was not only at our hotel.i think u have choosed the peak period to stay. it was not our fault. WE RESPECT ALL REVIEWS posted by the guests IF THEY REALY STAYED WITH US.

dear guest..we respect all reviews posted,check daily /try to find whats wrong with us / develope our service.
1) Fleas in the bedroom, providing sleepless nights.
-if u told to reception about your complaint then sure we would solve the problem.
if not, it was not our fault.
2) Breakfast was in a different building in a restaurant on a street around the corner.
-it is advertised at the web site that the breakfast hall is located at the building where the standard rooms are. if u have booked directly to the hotel for de luxe rooms,please check the form we sent to u,all details about rooms,facilities,payment policy, location etc are advertised very clearly.
3) There was no room service, the food very poor (experimentation was required).
what u meant room service..? our staff are on work 24hrs.and what u meant ''poor food''?
if u have booked by a travel web site then we give WELCOME DINNER to all our guests although it is not advertised.yes, it is welcome dinner.. it might be a welcome tea,coffee or nothing.but if u have booked directly to the hotel and the set menu mail was included, yes sir. it is set menu.. not open buffet..it is advertised at the web site also in the emails that we sent to our guests.
but also we have alacarte menu and u could ask what u want to have, sure for extra payment. and if u meant for breakfast ''poor food'' . yes 12 different pieces of jam/honey/ 10 different tea/flower tea bags/3 different coffee/4 different type of egg/ daily cooked 4 different cakes/ daily different fruites / vegetables according to the season/daily soup/ sausage / salami / 3 different bread / 2 different waffle / chips / milk / crepe with choclate... if u say it was poor... yes it is poor.
4)The hotel could do with a general spruce and/or renovation.
-this is historical bulding.