I, along with my husband and daughter stayed at this hotel for a week. The service provided from the airport pick up to vacating our rooms and leaving has been extremely good. We did not quite like the original room allotted to the three of us but the hotel staff changed it without any fuss. The staff, whether at the reception, porters, room cleaners, restaurant staff, pool staff have all been very hospitable. Nothing was too much for them. Everything was done with a pleasant smile. The hotel has invested in their excellent Customer Relations Manager (Bushra) who has been a source of sound advice and help and putting people's minds at ease. We always felt that all the staff and especially Bushra were very hospitable and welcoming. I can't name everybody and there is nothing negative I can say about any of the staff but Masut and Sami (at the reception) and Murad in the restaurant were exceptionally good. The food was full of variety and excellent.
I remember lady who was quite a difficult customer but Masut dealt with her with the utmost courtesy and patience. So, a lovely place to stay with lovely people. Yes, our experience with Turks is that they are extremely hospitable in and out of the hotel. I want to buy a house and move into Istanbul!! Although we are not from London, Bushra referred to us as "Our friends from London"! Best of luck to the hotel owners and their fantastic staff.
- Also Known As:
- Hotel Yasmak Sultan
- Yasmak Sultan Istanbul
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