This is the second time I have stayed at these apartment. On the up side, great location (on Ben Yahuda and 1block north of Ben Gurion) with easy walking or short taxi ride to most of Tel Aviv attractions. The 1 bedroom apartment is spacious with basic furniture. Two flat screen TV's. Very little street noise.
On the down side, it looked like our apartment had not been cleaned since the last guest. There was still trash and it looked like the linen had not be changed ( which we had to sleep on since we only noticed this after the office had closed). The plates and utensils we're still on the sink rack. The toilet seat was broken and towel/washcloth hook in the bathroom broken. They did repair the toilet seat. The bed is extremely uncomfortable (I dont recall this being a problem last time). I asked for a mattress pad on Friday and they said they would get back to me Sunday , which they never did. They offered additional comforters for us to sleep on, but did not deliver. I eventually found the housekeeper and got 3 comforters. This made the bed bearable. In addition my wife took tylenol prophylacticly at bedtime. They supposedly provide a cleaning service every 3 days, but our apartment was not cleaned in 5 days.
Used towels can be exchanged for clean towels daily at the office.
The staff are friendly but lack customer service skills. It seems there is no supervisor. No on checks to see if the apartments are in satisfactory condition or if your issues have been resolved.
If cleanliness and hard beds dont bother you then this is great place to stay.
Since my first stay 3 years ago the room rate has doubled. At these rates I would probably spend a little extra to get something a little more comfortable and cleaner.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC