Service wise, most of the staff here are great. This is of course with the exception of the reception staff, whose performance paled in view of the 'chaleureuse' service standards I was expecting from this highest-classed Starwood property.
Most of the restaurant staff were fab - OLEA and SONTAYA: very personable touch.
But there are areas to improve in terms of the St Regis touch. Notably, attention to detail really, has yet to be perfected at this St Regis property, and in my opinion, it has not walked the talk - I'm talking about work processes that have been put in place which have not really been properly carried out.
Other things that baffled me included the giant tent set up DIRECTLY IN FRONT OF THE MAIN POOL - does this make any sense that the best panoramic view of this property be almost completely obstructed by the tent for the Ramadan dining event for 1 WHOLE MONTH?? Makes no sense...
On the whole, there is room for improvement before this property can really deliver the standards it is marketing for the establishment.
- Official Description (provided by the hotel):
- The St. Regis Saadiyat Island is your new address in Abu Dhabi overlooking either Saadiyat's pristine beach or the impressive Saadiyat Beach Golf Club, designed by the golfing legend, Gary Player. The resort provides unparalleled accommodations and service along with food and beverage outlets that provide sumptuous meals and refreshing drinks. ... more less
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