After spending two hours trying to get through Passport control and to the hotel, the driver (Hawk) dropped me off at the WRONG hotel. There are metal detectors EVERYWHERE! The room to which I was assigned was run down, and the hotel did not have my reservation available when I arrived. After I showed them the confirmation number that I was given by the travel agent, I was checked in by a "less than cordial" desk representative. The hotel restaurant (so far) I would rate as "average". There is a lot of activity in the lobby and a shop (appears to be mostly for souveneirs, etc...) and a Hair Salon. Overall the hotel was very overpriced for what you get. They charge $15.00 for a one-day internet password. If you can find something better (through internet reviews, etc...) at a better price (100 euros/night) I would strongly suggest that you do so! Incidentally, you can SEE the hotel from the International Arrivals Hall at the Cairo International Airport and it STILL took me more than one hour to get from customs to the hotel!!!

Can't say if this hotel lets the chain down since we stayed at an equally poor Novotel in Paris. The lobby is impressive but that's where it ends. The carpets in the hall and bedrooms might better be replaced with tiles for easier upkeep and a cleaner impression. Open the doors to the utility areas and you wonder what dirty workspaces do for the staff's pride and morale. Breakfast was passable, dinner unremarkable. You are as almost everywhere, presented with a bill for the meal before you have barely started and the price of the drinks not noted but you are demanded to sign the bill anyway. Employees spoke minimal English. Waiter hassled us from moving from the smoking section down wind from a smoker to the empty nonsmoking section. Waiter did not like that I refused the hot sunny seating he offered me in an otherwise empty breakfast room.

Room tiny, carpet soiled, bathroom adequately clean. Television broken and promise to send maintenance man never honored. Turned out that only the 'zapper' was broken which we discovered. Had it been the television broken and we could not check out the BBC world news, I'd have been really annoyed since the TV was the only extra. Wireless Internet available but I did not check out the price since these things are usually exorbitant. Saw only three people in pool but looked clean with lots of sun chairs. Close to busy road and airport so may or may not appeal to use garden. Navette (minibus) to airport useful.
Not a place for an extended stay but okay if you arrive late and simply want to get to airport easily.

Not at all impressed whith this 4-star hotel (more like a 2 star). Staff could not understand the english language. I was staying there for two month - jobrelated. Breakfast was ok - dinner lousy. We ate at Mövenpick every night.

We booked this hotel to be near the airport and were arriving at 1:30 a.m. on our last night and we had a 10 a.m. flight. The shuttle never came that was supposed to pick us up. It appeared to be much closer- we had to walk through about 50 annoying taxi drivers and realized the walk wasn't the safest a bit too late. It was only a 10 minute walk - would be fine during the day- not so great at night. Arriving at the hotel, there was a band in the hotel bar playing so loudly that we had to scream to check in. They wanted to put us on the ground floor- but after we complained- they gave us a room in the far end of the 4th floor which was at least quiet. The room was extremely basic and quite gross. The type of room you'd wear flip flops in the shower. The sheets didn't fit the mattress. My husband didn't sleep well and I poppsed a sleeping pill for hte few hours. It really was quite expensive for what it was. We payed $74 on hotelland.com but found it priced over $100 in several places. We paid much less throughout Egypt for much nicer hotels. Not recommended.