Our family (2 adults, 2 young children) was recently in Cairo. Due to our flight connection, we decided to stay for a day let at the nearby Novotel Cairo Airport. This hotel has a scheme called the “Stopovers at Airport Services Novotel” program which listed 10 good reasons for a carefree stay. Unfortunately, at least half of the 10 ‘good reasons’ exist only in print and not in reality.
1.The meet-and-greet service was part of the program but no shuttle service came to meet us at the airport after we booked and telephoned the hotel a few times. We ended up having to flag a taxi, only to be forced to pay LE50 for the 1 km drive to the hotel (normal fare LE10). Do not try to walk to this hotel from the airport due to dangerous crossing.
2.Some major repair work is in progress, so don’t expect any sleep particularly if you are on a day let.
3.Indifferent and ‘care-less’ attitude of front desk staff who found the our predicament to be highly amusing. So much for the promised ‘care-free’ service at this hotel.
4.Buffet breakfast is of very low standard with the standard fare of crusty buns and yesterday’s sausages.
Give this hotel a wide berth, even if you are an unfortunate transitting passenger flying on a sub-Saharan airline. At USD100 rate per day let, this hotel has got to be our worst value nightmare. Ignore the 4-star rating given to this hotel by the Egyptian Ministry of Tourism, as this rating equally exist in print only.
At the time of writing, our family has not been offered any compensation or got any response to our written complaints to the management.








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