We stayed at Hotel Heliopolis after our plane was diverted by B.A. on a long-haul flight and we were stranded in Cairo for 2 nights in October 2007. We were allocated Room 4028, which overlooked the pool and gardens. It was a very nice, quiet room and was well equipped. Hotel Heliopolis is a lovely hotel and very comfortable with many facilities and shops on the ground floor. The staff were very polite, friendly and helpful. They were very well staffed, organized and efficient when dealing with us, especially when over 300 of us descended on them at 4am in the morning. We were all very tired, ratty and not very happy at being dumped in Cairo but our rooms were allocated very quickly so that we could get to bed. The hotel is close to the airport rather than the city centre and I think it would be more suitable for a business stay rather than for tourists. It had two or three restaurants and the food was very good. We were supposed to have been on our way to Mauritius when we were diverted to Cairo and we did not really want to be there with no luggage or money but, all in all, if we stayed there under normal circumstances I think we would have really enjoyed our stay at this hotel.

They claim themselves to be a 5 star...it's more like a two star. The lobby area is pretty, but their rooms (so call bungalows) reminded me of a room from a cheap las vegas motel. first, it was a maze finding our room, and the actual rooms were shabby with old with run down furniture. The customer service there....well, there WASN't ANY!!! Everyone was so incompetent...from the people at the reception desk to the managers!!! when i asked for a pen, the reception guy just looked and smirked at me and said "wait a minute". after five minutes, it took me to angrily say "how long does it take to wait for a pen"!!! before he handed me his! (can't believe a five star hotel can't afford more pens!!) We asked the manager to use his computer to print off an itinerary for our flight for our guide as his computer is the only one connected to the printer...he says he needs to work on his computer for an hour...10minutes later, he's chatting with his workers, so we go up to him ready to ask if we can use his computer since he's not, he hurrily returns to his desk when he sees us. I wait at the bakery area, right in front of the service girl to order some ice cream...she ignores me and continues to talk to three of her colleagues who were at the counter as well. My husband got fed up and interrupted their conversation...the result, i got a tablespoon scoop of ice cream for 5 euros! It's bad enough that the food there sucks like crazy, but for breakfast, My husband had to walk to the waiter, get his coffee poored into his cup and walk back to our table. I almost triped on a pile of pepper that was under our table during breakfast. I went to go tell the waiter as it was hazardous for others...he kept on saying "I know, I know"...My husband and I moved to another table, and 20minutes after, I went to the manager as nothing was cleaned up yet!!!
This hotel is soooo horrible!!! Nothing about it is good. There's so many better ones in Cairo so definitely shop around!!!

We stayed at this Movenpick 1 night in May 2007 while we were in transit. This is one of the best hotels we’ve stayed. It is a 5 star hotel that boasts all the superb services synonymous with a 5 star hotel.

The rooms were spacious and clean. The service was excellent. The hotel also offers free transport into Cairo and Giza and small tours can be booked at the hotel

Selected by Overseas Adventure Travel (OAT) for one night both at the beginning and end of tour because of proximity to airport. Not a good location for sight-seeing with the pyramids over 20 miles away and the Citadel and downtown bazaars probably a good 8 miles away. Rooms were clean and maintained. Impressive lobby. Breakfasts and dinner (buffet optional) at the Orangerie were good, nothing remarkable. Be careful when signing your bill in the restaurant. One member of our group was handed and signed a $60 bill intended for a party of 4 sitting next to her. They relented ONLY when they found her original bill.