Found room to be tired and shabby. Handle on shower fell off when used. Telephone did not work in our room so early morning wakeup call was made to the bathroom phone.

We were a party of 8 whose order for dinner was taken promptly. However 45 minutes later we were still awaiting our drinks and no sign of food. When we asked for some attention regarding this we were met with arrogance. Presented with WARM glasses with a flourish.
Wine waiter had arguement with waitress in our presence and we believe that the wine had been decanted into a bottle (red wine bottle cork had no colour on it and did not make the usual sound when uncorked).

Food however was good when it finally arrived after about one and a half hours.

At breakfast we showed ourselves to a table as there was nobody there to do so. We were then reprimanded by the waiter for doing this. As we were being ignored we attempted to pour ourselves a cup of coffee from the pot and were in trouble for this as well.

From our observation it would appear that whilst there are adequate staff to serve they are totally disorganised.

Luckily we were only at this hotel for one night. From conversation with other customers it would appear that our treatment was not an isolated case.

Overnight at the Movenpick Heliopolis left us with indigestion: the food at the "Italian" restaurant was literally inedible. Stick to the ice creams.... maybe the hamburgers. Bathroom needs renewing: chipped tiles, and skimpy towels.

This hotel is well-managed, clean and has several onsite activities if you need to kill some time as you transfer flights at the Cairo Airport. It has several restaurants, (European/Egyptian food, Chinese, and Italian and a lobby bar. Also has a pool and poolside restaurant. Also fitness center including sauna and steamroom. Three or four small shops, but not much for shopping. There is nothing else nearby and is about 25 minutes into Cairo if there is no traffic, which is rare. Otherwise, count on an hour to hour and a half. There is a free shuttle twice a day into downtown. Only other hotel at the airport is a Novotel, which I did not go to.

Rooms were comfortable. Non-smoking rooms available. Hairdryers in room, mini-bar was not stocked.

Nothing much for kids to do here other than the nice size pool, but in winter it is too cold for that.

We spent one night on New Year's eve at the hotel on our way back to the USA. We were pleasantly surprised by the setup and looks of the hotel. It is definitely nice. We did not attend any of the gala parties because of our limited time but ate at the Azure restaurant which was quite nice. The staff was helpful and friendly. Rented a limousine from the hotel to go to Memphis-Sakarra. They ended up charging us a lot more than originally negotiated, that was an unpleasant experience. If you are going to rent a car from them please get the rates in writting ahead of time. I will recommend this hotel to anyone on their way in or out of Cairo due to its proximity to the airport.