I utilized their concierge service for dry cleaning of a $3000 Italian loveseat cushion. It was returned to me shrunk by 12 inches leaving a HUGE gap in it's setting! I returned it to them and they offered to stretch it. I obliged, however this did not make much difference. Hotel management was RUDE, ARROGANT, AND DISRESPECTFUL when confronted with the situation. I spoke directly with the owner of this hotel, Ahmed El Tawaf, who refused to bear any responsibility for damage more than 200LE (around $20). Not much of a gentleman considering he is the owner of this joint. The hotel is hot (maybe their air conditioner is broken) and dirty.

Cairo is a different world, the mixture of new and old customs is everywhere. We stayed in the Maadi Hotel in Maadi which is in the south of Cairo. The hotel was very clean, sparce but clean, the rooms were not big but large enough that we didn't feel cramped. The beds were made up each day with clean linen and towels for the bathroom which was also cleaned every day. The hotel served a free breakfast each morning and in the evening the buffet cost about 6 dollars. There are plenty of american style resturants to go to, we ate a couple of times at "Fridays" and once at "Pizza Hut" . just remember no fruit or vegetable that grow on or in the ground,tomato are ok,no lettice and no ice or unbottled water. there is plenty of cokes, and soft drinks around, just NO ice. We used the laundry twice while there and for 4 days worth of cloths it cost us a little more than 8 dollars. Can't beat that. The hotel personnel were very friendly and easy to talk too.

Outside the hotel, you notice that abundance of Tourist Police, Police, and Military personnel. They are everywhere and I mean everywhere, in front of the hotel and spaced every 100 feet or so along all the roads. There are no traffic lights to speak of an oc casional yellow light or an occasional traffic cop to direct traffic. We could not have driven in Cairo and were very thankful for the driver and van that we had for the week.

There were a lot of sites too see. and we saw most of them in the week we were there, without being too redundant.

I liked the stay in the hotel.I was there from the 6th of March upto the 17th.I must say the staff were very friendly the Bell Captain the receptionists and even the taxi guys who operated next to the hotel.I was in room 502 and the laundry staff as well as all who offered their services including the waiters who once in a while offered room delivery of dinners when I was too exhausted.
Breakfast time was always a time for refreshing as I went thru the wide variety of fresh garden produce that was available to us every morning.The fresh juice that was always at the right temperature was a delight.
please pass my many thanks to all the staff there who even tried to teach me abit of Arabic while i was there for my training at the BMW centre at Katameya.
Hope to get another chance of being with you guys ther and I say once more "Shukran"