We were extremely dissapointed by the service at the hotel. When we arrived they initally had no record of our booking, after two hours we were allowed to book in. One of the personnel told us that we have booked "a sepcial offer" and that all our meals were included - he actually encouraged us not to dine outside the hotel. We went back 3 times to confirm this. When we checked out, we were informed that we have a bill of almost $1500 for food. The way that the management handled our complaint was dissapointing. The whole experience at the hotel spoiled our holdiday. Communication ia bad and they are not organized.








Rooms
Cleanliness




