We were extremely dissapointed by the service at the hotel. When we arrived they initally had no record of our booking, after two hours we were allowed to book in. One of the personnel told us that we have booked "a sepcial offer" and that all our meals were included - he actually encouraged us not to dine outside the hotel. We went back 3 times to confirm this. When we checked out, we were informed that we have a bill of almost $1500 for food. The way that the management handled our complaint was dissapointing. The whole experience at the hotel spoiled our holdiday. Communication ia bad and they are not organized.

the only thing I loved in this hotel was the nile view from the balacony from the 20 th floor , other wise its so expensive(350 USD) ,the room was v. uncomfortable it was so small and the bathroom was v. bad , old , the water was leaking from the sink and there was no tub only a small chair under the shower , no hair dryer, also no varieties in the breakfast,
the people in the desk not friendly and tough not helpping much
I didnt like it and I will not repeat this experince again.

We stayed here for 1 night during our 2 day Cairo tour from our cruise ship. After spending 9 days in a cabin, this hotel was a very nice break to the cruise ship quarters.

We had a room on the "4th floor" which was actually about the 8th, due to the lobby and other conference room floors. Every room had a view of the Nile. The room was very spacious. The bed was comfortable. The flat screen TV was a nice treat. We actually had more English speaking channels than in Rome. The bathroom was a good size. The "ceiling" shower head was very nice.

We encountered 2 issues while there; only 1 the hotel had control over. The phone was not working. We tried to call the front desk to set up a wake-up call, but everytime we picked up the receiver, the phone went dead. Lucky for us, the TV had a wake up timer (which worked). The second issue was with the elevators. When you have 400 people check in and out at the same time, you expect delays with the 6 elevators. The hotel was not only used for the cruise tour but there was a very big wedding party there. We actually had to go up to get down.

I would recommend this hotel to anyone visiting Cairo. It was centrally located. It was about a 30 minute drive by bus to the pyramids.

Loved the hotel overall but the sound insulation in the rooms is probably the worst I have ever experienced. I could hear every single door on the floor being opened and closed before I bought some earplugs.

Did have some problems checking in - took far too long after a hectic day of travelling.

The lobby is fantastic, was there for Christmas and they had carolers in the lobby everyday. There's a Buddha bar in the hotel which is a great place to go for a drink (did not get to try the food). Casino was quite good as well - not really a casino, as with most hotels in Egypt it was just a gaming room.

No complaints about the rooms other than the noise issue. Rooms are quite spacious and the showers were great. Views are spectacular, I could see the pyramids, citadel and the Nile all from my room balcony.

Other reviews indicated that some taxis had trouble finding the hotel - this may be because the hotel used to be a Sheraton, so if your taxi does not know the Sofitel you need to tell them that it is the old "Sheraton Gezira".

Have stayed at several of the good hotels in Cairo and would rank this one as 4th after the Four Seasons (First Residence), Four Seasons (Nile) and the Conrad.