The hotel is dingy and dirty. It looks as if it was once elegant, but is now extremely rundown. When we returned to Cairo at the end of our trip, we were put in a terrible room. I didn’t realize so many things could be wrong with one room, but in this one:

No hot water
Broken heater – so no heat
Window didn’t close properly, so much street noise
Toilet didn’t work, and when they “fixed” it, the water ran all night and the floor ended up wet
The carpet badly needed vacuuming
The bathroom was dirty
Bed was not properly made with 2 sheets

As a result of this, we had people in our room for an hour trying to fix everything. At some point I got quite frustrated and actually asked them to leave the room but found it was hard to get them out. (The next morning, I again repeated ask the bellman to leave the room.) During this time, my wallet, which was on the dresser, was stolen by one of the staff in our room. We are sure of this because we confirmed from Visa that the card in the wallet was used multiple times that evening in Cairo in attempts to withdraw funds, but was fortunately denied because they didn’t have the correct PIN number.

We are totally shocked that hotel staff would steal this wallet when we were even in the room at the time! Of course they have access with a key at any time, and one can only imagine what else they must do with other people’s possessions. We have repeatedly tried to contact the hotel, but have been unable to get through.
There is no published email.

My family of 6 stayed at this, maybe at one time lovely, hotel. It has seen it's better days. The rooms are nice size and the sheets are clean as well as changed every day. The rest (all surfaces and carpet, curtains, etc. ) is pretty grimey. We had 2 rooms for the family and neither tub would drain properly as you took a shower. Do not think about taking a bath. There are 3 elevators and usually 1 is working. The twin beds are comfortable, the king sized saagged terribly in the middle. The TV was large and each room had a mini fridge that worked. The breakfast is okay not wonderful. As we stayed in winter the roof top pool area was neglected and absolutely filthy! Only 1 of the 4 days we were there could you actually see the pyramids through the polution. Be careful of the bar down stairs. They will pull you in and not let you leave. It doesn't matter how old you are. With the advances of the women that worked there I would say brothel would be a better name. The hotel boasts a 4 star rating on the reception wall. All the research I read gave it 3 stars. I would say maybe 2 on a good day. Now the guy who runs the currio shop just outside and next door was the most helpful in finding out about the area. The hotel should actually hire him. He showed us where to buy water and fruit and anything else we needed.