This is probably one of the worst hotels in the world. Even though is rated 5 stars (probably by paying a bribe to the Egypts Dept of Tourism) is worth 2 stars at the most. Customer service doesn't exist at all at this place. The hotel is totally infested with mosquitos. When we complained they brough a can of Raids. We had to request to change the room after the 1st night. At the new room the toilet leaked and the bathroom was flooded all the time. We asked to fix it but nobody cared. There are 2 restaurants that we ate at the resort and we both got sick. The place is secluded in Giza and there is nothing in the area to go to, so basically we were stuck there unless we wanted a taxi. When we arrived the 1st night they say they didn't have our reservation the we made through Expedia. I had to pay for our stay there. When we came back I realized that I paid twice, once through Expedia and once at the hotel. Now I'm fighting to get my money back.
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