I've stayed in a number of Park Hyatt's around Asia and must say the one in Beijing is slightly disappointing. Nothing terribly bad, but also nothing outstanding either. It's not really in the same league as say the Park Hyatt in Tokyo, Seoul or even for that matter, Shanghai or Saigon (all of which I've stayed before).
I normally stay in the financial district, because I normally go to Beijing for work, but this time I was there for wine dinner party at the Private Dinning Room restaurant downstairs for the weekend, so decided to stay at the Park Hyatt
The Pros: Well it is in an excellent local, pretty much of the center of Beijing, since it's on the top floors of the building, it's got a pretty decent view of the city, but it's usually pretty smoggy, since pollution levels in Beijing are pretty horrendous most of the time. The front desk staff were very friendly and efficient, check-in and check-out done within minutes. When I went to the bar upstairs, I brought a bottle of my own champagne and ask it I can open it, at first they were going to charge me RMB300 (USD40), which was fine with me, but then the waitess ask if I was stay at the Park Hyatt, when I said yes, she waived the corkage, which I thought was a great gesture. Finally, I just paid USD200/night all-in, got to be the cheapest Park Hyatt anywhere in the world.
The Cons: The room were a bit dated and worn-out showing signs of damage, although you can see there was an effort to repair them, nevertheless you can see there is a lot of wear and tear. The air-condition unit was also a bit patchy, when first got into the room it was really hot, despite, putting it to the lowest setting and high fan level, it still felt hot after 30 hour. The hotel got a technician to take a look, and he confirmed that the air coming out of the vent was 21c, but for whatever reason temp in the room was 26c, it eventually cooled to about 22-23c, but that is with everything on full blast and and having set the temp control at 18c.
Okay those are all somewhat minor, but here is what I found slightly unacceptable, especially for a Park Hyatt. the general lack professionalism of a number of staff. When I arrived, when I went on the elevator to get to lobby on the 63/F, a couple staff member got into the elevator with me, not only did they not say anything to me, they got in first and didn't even bother to hold the door for me. One the way up they just kept talking to themselves, upon arriving the lobby they just got out of the elevator first and left, again didn't bother to hold the door open for the guest. I thought okay, maybe an isolated case, however when I was leaving the hotel later in the evening, same thing again, couple of staff waiting for the lift. When the elevator arrives they get in first, totally ignore me and another guest. Worst of all, the other guest was on the phone what sounded like a pretty important business call, but meanwhile one of the staff was on her phone, talking very loudly, so loud I could see that other guest was struggling a bit with his conversation.
While these aren't huge negatives, it's just not right in a Park Hyatt. In fact, I generally found a number of staff that seem to just wander around the hotel, go up and down the elevators and they all seem rather apathetic to the guests, to a point like we didn't exist.
Like so many places in China, the hardware is there, but the software is lacking. The service & hospitality culture just isn't there, but again I expected more from a Park Hyatt. Despite being a member of Hyatt Gold Passport, very reasonable value, waived corkage, just don't think I would return, given there are a number of other decent hotels in Beijing, with better service.
Since the hotel is on the top few floors, all the rooms have good views and are quite quiet.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC