I was recommended to stay at this hotel by my colleague who claims that it is one of the best hotels that he has stayed at. Upon checking in I wondered why he was so ga-ga about this place. Having stayed at the Shangri-la across the road and Marriott under Upper House, my initial reaction was very much neutral.
The hotel is in the same Pacific Place complex as Marriott, Shangri-la and Conrad, doesn't have a swimming pool, has a small gym on the 48th level and a restaurant on the topmost level - 49th.
Enough, I'll now explain why this hotel features in the top 3 in HK. Firstly, for business travellers the free high speed wi-fi access is a great boon, most other hotels in this category charge hefty fees. Secondly, the mini-bar (which they call maxi-bar and stocks beers, juices, sparking water) is compliments of the hotel except for the wines. Thirdly, the smallest room of 70 sqm is bigger than most hotel rooms in HK; I had a king sized bed, an L shaped sofa in the bedroom with a writing desk, iPod loaded with music and connected to the jewel speakers in the room. The bedroom opens into by far the largest wardrobe, bathroom area I've seen in any business hotel. The bathroom has a shower area and a bathtube to the side facing a TV for leisure.
Now coming to the service, the check in is the best that I've ever come across, you don't have to wait in queues at the reception, one of the staff comes up with you to your room where you can relax on your couch with your welcome drink whilst he runs you through the check in procedure on his iPad. I had requested for a few sachets of English breakfast tea and guess what, every night, I had 4-5 sachets of English breakfast in my cabinet. Also, on the first night, I removed all the water bottles from the bar to ensure that they revert to room temperature as I am not in a habit of drinking cold water, from day 2 (and I stayed there for 11 days), all water replacements were left out. They clean the room in the morning but return for turndown service in the evening where they draw the curtains in the bedroom and bathroom (make sure that you do so because the glass is see-through at night). Water is placed beside the side of the bed where I slept and bathroom slippers neatly placed underneath.
Cafe Gray has superb views of HK and Kowloon harbour. The breakfast options are extensive and the dinner was quite good. They have an extensive wine collection. The restaurant and the bar are open to non-hotel guests as well.
The only recommendation that I do have for the hotel is to give another phone on writing desk that is a regular wire-connected phone. The reason I say so is because on the first night my wireless phone was not connected properly. I couldn't make any calls and had to use the phone in the restroom. The next evening I had to call a hotel representative to the room who came and connected the phone and I could then only make calls after the cordless had charged. Would be nice to have a back up in the room.
All in all, wonderful service at this boutique, highend business hotel. Would certainly come back.
I was in stack 3 and had a room that faced the peak, IFC and ICC, so can't complain much. They h...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
25 June 2012
Thank you for your kind feedback regarding your recent stay. I was delighted to learn that your expectations were exceeded and that you enjoyed the service as well as the the physical attributes of The Upper House.
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I was paryicularly pleased to read the initiatives taken by the Room Attendant with regards to your tea and water preferences.
We have shared your note with the team and they join me in hoping that you will retun in the near future.
Please do let me know if there is anything I can do to assit your future travel plans to Hong Kong.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC