We are a family of 4 with 4 pieces of luggage. We used the GH's van service from the airport to the hotel. The van was the way to go. The GH's porters greeted us at the airport and whisked us and our luggage to the waiting luxury van. It was a service that we paid for and was well worth it given how tired we were after the flight and we didn't need any further hassles of getting the right transportation to get to our hotel.

At the hotel, we were whisked to our room and the lady checked us in from our room. No need to stand in line at the front desk. How efficient. We had slippers waiting for us. We were able to fit our family of 4 (2 adults, 2 daughters ages 9 and 12) comfortably into their room. We had a king bed and a rollaway. The room was extremely clean and had light wood finishings and furniture. My only complaint was that the sofa was a bit worn out. With the rates they charge, they should be maintaining the sofa a bit better than that as customers expect that sort of thing from a 5* hotel. The bathroom was clean and spacious with marble and high-end fixtures.

The hotel restaurant was perfect for us to eat breakfast at every day. They had a wonderful breakfast buffet with lots of juices to choose from. We even had dinner there a few times. The food is delicious. Expensive but you get what you pay for.

The hotel has a great fitness room which my husband used every morning. There was a wonderful pool with great loungers, however we had no time to use that, because there was too much to see and do in HKG.

The location of the Grand Hyatt is not as bad as it seems. There is a ferry terminal that is a few minutes' walk that will take you to Kowloon. You can grab a cab to go anywhere and cabs are cheap in HKG. A short walk will take you to Hennessy Road where there's shopping. A short walk will also take you to a laundry place where you can get your clothes cleaned for a good price per pound (don't use the hotel's expensive laundry service).

The hotel also took good care of our luggage while we went away to Macau for 2 nights and then also when we went away to Phuket for 3 nights. They were our "base", and took really good care of us. Overall, we had a great experience and will return when go back to HKG again.

I just came from a not so good experience at the Grand Hyatt Beijing and this experience was quite different in a positive way.

The welcoming was very good, fast and i could tell that things were working well in this hotel. During this business trip i got a really good help from the concierge staff and they helped me with a lots of things from getting special adaptors to my laptop to finding different locations.

I also dined in the thai restaurant and food was very good and the manager, James was extremly helpful and friendly.

So my overall judgement is that the design of the hotel is quite standard and old stylish and could need to be freshened up but the staff is very friendly which is the most important thing.

Breakfast is also good and with a fantastic view of the kowlon island so i recommend having breakfast in the breakfast room.

Another fantastic stay at the Hyatt HK.

Faultless, with impeccable service.

The hotel bar JJ's is remarkably good after a long days work.

We stayed in this hotel for two nights. It was wonderful. The view from our room is what you come to Hong Kong for .... very romantic. Although we are not good photographers, I think they came out good. See for yourself. The rooms have been modernized and clean. The location is also perfect. We will surely stay here again.