I chose to stay at this hotel due to the positive TripAdvisor reviews. The hotel lived up to expectations. It was clean, stylish, well located near the airport (great for early flights) and just steps away from the rail station that takes you downtown in 20 minutes. To get to the rail station you exit the hotel into the Citygate Outlet Mall (major retailers have shops here) and take the escalator down to the bottom floor. Easy!

My only gripe was the hotel shuttle bus. Figuring out how to catch it from the airport was confusing. At the airport there's a hotel shuttle desk, but they don't operate the Novotel Citygate shuttle so they tell you to watch the door where the Novotel shuttle regularly stops. The problem is the shuttle doesn't necessarily use that stop and there's no announcement made when it arrives. The buses all look the same so it is hard to tell which one is the Novotel bus (even though it say Novotel across the side of the bus) from inside the terminal. This mean you have to keep jumping up and running outside to get a closer look. I don't understand is why the shuttle driver doesn't walk inside and announce the shuttle's arrival or hold up a sign! Seems simple enough to me. I took the shuttle 3 times and each time I felt like I'd only caught it by accident.

Other than the shuttle the hotel was great. I would stay again and recommend it to a friend.

This hotel is the best hotel I have ever stayed in. The hotel is modern and so are the rooms. We stayed for 10 nights and it was quiet and we slept soundly and the air con was quiet too. Enjoyed the outlook over the pool and the nice comfy bed. Staff are very courteous and quick to help. We did eat at the resturant and the food was delicious.
The shopping mall attached is a great way to spend a day and provides extra restuarants to try.

Pool was clean and warm and we thorougly enjoyed ourselves. Being close to the airport is a bonus and the free shuttle was prompt.

STAY STAY STAY here next time you are in Hong Kong. You will not be dissapointed.

An excellent hotel for overnight stay when transiting through Hong Kong flights. The rooms were modern, clean, bright & airy. Everything works (i.e., air-conditioning etc). Service was very prompt, so I did not have to wait long for room keys.

The bonus for this hotel is that they do offer free airport to hotel & hotel to airport transfer service. This is very handy and saves you an extra expense.

Connected to the hotel is a large shopping centre, which is very convenient if you happen to have a need to purchase clothing, batteries etc in the last minute. The restaurant looks very tempting with the type of food they offer, but I was too exhausted from my flight to dine out. Maybe next time...

I'll definitely select this hotel if I'm transiting through Hong Kong again next time. Highly recommended!

We (two adults and our five year old son) stayed at the Novotel Citygate for a one night stopover between New Zealand and Belgium on 18 May 2008. The transfer to the hotel by shuttle was swift and friendly. We were let into our room by 9:30 am for which we were very grateful after a long flight. All our dealings with reception were courteous and friendly. The room was spacious (allowing for a rollaway for our son), slightly puzzling in terms of design. One drawback is the integration of the bathroom into the room (not for any privacy reasons but for the inconvenience of not having a separate area where the light could be switched on without having to disturb sleeping fellow travellers). Also, the water from the shower leaked into the room. The pool and garden area was lovely and peaceful. Another huge advantage is the City Gate mall with its shops and restaurants -- we had fantastic Vietnamese food at Deli Vietnam. There are huge residential apartment blocks adjacent to the hotel and we shopped at absolute bargain prices at the local small supermarket. The six o'clock shuttle the next morning took us back to the airport with plenty of time to check in for our 8:55 am flight on to London. We would definitely return.