I have read MoiBeenThere review on Hotel Mulia Senayan Jakarta, and was taken aback by MoiBeenThere comments which is largely based on his personal opinion of an industry veteran.
His comments are mostly contradictive to what other people wrote in this Travel Advisor which we really think is unfair to the hotel.
Hotel Mulia Senayan is our corporate hotel since 2005, we had stayed in various chain hotels in Jakarta before we decided upon Hotel Mulia Senayan, hence we are indignant when we read MoiBeenThere negative and superficial comments about the hotel, and we would like to offer our justified comments based on our positive and memorable experiences the past few years.
Hotel Mulia Senayan is a reputable and luxurious local 5-star independent hotel in Jakarta that is known for its best security features in Jakarta.
This is the only hotel that provides one of the most spacious guestrooms in Jakarta. Its rooms are very well furnished with good choice and quality of amenities and benefits offered. In fact , for the record, their high speed internet connection is the fastest internet connection in town.
We have tried all its F&B outlets in the hotel, and taking this opportunity, we would like to offer our compliments to its chef who constantly improve the menus that offer superior tastes to cater to travelers from various countries.
As for the billings, being a seasonal travelers, we would usually check the billings before we checked-out, and should there be a discrepancy on the bills, we would request for a revision. It’s the same principle when we order food in a restaurant, we have to check the items on the bill before we make the payment right! Likewise for the laundry services. Hence this is not a big issue.
We have been traveling around the globe for the past 10 years, and have never experience a “glitches free” hotel in which everything from services to facilities is ”perfect”, as “To Err is Human” and “To err is inevitable for all, being not perfect”.
Before we made the decision to give our feedback, we have to measure how serious the mistake is, how tolerant we can be to the mistakes made, and how fast the hotel respond, react and offer a solution to it.
Last but not least, Hotel Mulia Senayan is the only hotel we would choose to stay when in Jakarta, as it has met our corporate travel compliances – security, budget, facilities, services, and quality of its F&B. And we will continue to spread good words of it to our business partners, associates, family and friends.