Having stayed at Hyatt Hotels in many other cities around the world, I was very disappointed with this one. The amenities are all there, but the service ts extremely slow and the staff cold and unfriendly. The restaurants offer almost nothing for vegetarians. The breakfast is nothing out of the ordinary.
When I first arrived in my room, I found the bathroom had not been cleaned properly and there was a urine smell in the shower cubicle. Although I called Housekeeping to clean it up and complained to the Front Desk, noone attended to my request for well over a half hour. In the end, I spoke to the manager. She came over to my room, brought Housekeeping with her and asked them to clean it up. They didn't succeed in removing the smell, but at least they tried.
This experience on top of the cold, unfriendly service I've had on both this visit and a previous visit mean that I will not be staying at the Grand Hyatt in Jakarta again.






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