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Grand Hyatt Jakarta: Traveller Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveller Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 19 reviews
19 Reviews
5.0 of 5 stars
10
4.0 of 5 stars
6
3.0 of 5 stars
1
2.0 of 5 stars
1
1.0 of 5 stars
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TripAdvisor Popularity Index:
  • Measures overall traveller satisfaction based on ratings, reviews and other sources.
#10 of 115 hotels in Jakarta
Show Hotel DetailsHide Hotel Details
  • Hotel class: 5 of 5
  • Rooms: 428
Description: Elegant 26-story Hotel located in downtown business district, adjacent to shopping complex. This description is based on information provided by the hotel.
Address:
Jalan M H Thamrin
Kav 28-30
Jakarta, Java 10230
Indonesia
Check Rates: £100 ($199) Avg. Price
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TripAdvisor Traveller Reviews

Reviews of Grand Hyatt Jakarta

( 6-10 of 19 )
“Disappointing”

Grand Hyatt Jakarta

30 Jan 2008

Having stayed at Hyatt Hotels in many other cities around the world, I was very disappointed with this one. The amenities are all there, but the service ts extremely slow and the staff cold and unfriendly. The restaurants offer almost nothing for vegetarians. The breakfast is nothing out of the ordinary.

When I first arrived in my room, I found the bathroom had not been cleaned properly and there was a urine smell in the shower cubicle. Although I called Housekeeping to clean it up and complained to the Front Desk, noone attended to my request for well over a half hour. In the end, I spoke to the manager. She came over to my room, brought Housekeeping with her and asked them to clean it up. They didn't succeed in removing the smell, but at least they tried.

This experience on top of the cold, unfriendly service I've had on both this visit and a previous visit mean that I will not be staying at the Grand Hyatt in Jakarta again.

  • This TripAdvisor Member:
    • Liked — location
    • Disliked — Cold, unfriendly, unhelpful staff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pardesi_frangipani's Summary
Date of Stay: January 2008
Travelled with: Business colleagues
Visit was for: Business
Age group: 35-49
Member since: 03 March 2007
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Check-in / front desk
    • 1 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
No way!
I recommend this hotel for:
Great pool scene
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, tourists
Was this review helpful? Yes No
Check Rates
Average price*: £100 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“What big rooms you have....”

Grand Hyatt Jakarta

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5 of 5 stars
Perth, Australia
24 Jan 2008

Recently had one night at this downtown hotel in Jakarta. I had been staying with friends but the last night was a 40th at the hotel so thought it a good idea to stay in house. I had booked a Grand Club King Room.

From the moment you are whisked up to the separate check-in, the great canapes during cocktail hour and the actual room itself, you are made to feel special.

The rooms themselves, are an excellent size with a large bathroom and separate dressing room. Very nice new modern finish and some nice Indonesian touches.

I also booked a limousine (Mercedes Benz) to take me to the airport which was there on time, was extremely clean and made the trip in excellent time.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wockinwod's Summary
Date of Stay: January 2008
Travelled with: Solo traveler
Visit was for: Personal event (wedding, ...)
Age group: 35-49
Member since: 12 April 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 3 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Families with Teenagers, tourists
I do not recommend this hotel for:
Young Singles
Was this review helpful? Yes No
Check Rates
Average price*: £100 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Recommended for the Jakarta Business Traveler”

Grand Hyatt Jakarta

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4 of 5 stars
Washington DC, District of Columbia
22 Sep 2007

While Jakarta is not a great city for tourists (i.e., really not much to see), the Grand Hyatt Jakarta offers the business traveler good amenities wih nearby shopping. While the "Plaza Indonesia" is not inexpensive (stores like Mark & Spencers, Armani, Swarovski, etc.), there are some nice inclusions souch as inexpensive Indonesian gifts and a supermarket/pharmacy on the lower level. I am told that other area hotels (i.e. Shangri la) are stealing some of the facilities' business, but the convenience of the Grand Hyatt and the hotel's security continues to keep the facility doing well.

Positives of the hotel include good security (many metal detectors and armed security staff), an excellent pool and health club (which contains beautiful jacuzzis and saunas), and large rooms and bathrooms. The breakfast is acceptable but nothing to really write home about.

If traveling to Jakarta for business, I'd recommend the hotel and would consider staying there again.

  • This TripAdvisor Member:
    • Liked — The cost (US$100/night), the pool, the jacuzzi rooms and gym, the comfort of the beds
    • Disliked — Hotel is recommended, but attached mall is pricey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wheaton's Summary
Date of Stay: September 2007
Travelled with: Solo traveler
Visit was for: Business
Age group: 25-34
Member since: 31 May 2006
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, Families with Small Children, Families with Teenagers, tourists
I do not recommend this hotel for:
Young Singles
I selected this hotel as a top choice for:
Shopping, Spa
Was this review helpful? Yes No
Check Rates
Average price*: £100 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Loved it”

Grand Hyatt Jakarta

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5 of 5 stars
United Kingdom
17 Apr 2007
1/1 found this review helpful

Great hotel - lovely rooms, superb gym, top restaurants, great location, rooms not hugely expensive if you're on a Western budget. Everything you expect from a Hyatt and more.

All in all, I'll defnitely stay at the Hyatt again when I return to Jakarta.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
superstardj's Summary
Date of Stay: April 2007
Member since: 31 December 2006
Was this review helpful? Yes No
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Average price*: £100 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Nice hotel in good location”

Grand Hyatt Jakarta

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4 of 5 stars
Singapore, Singapore
4 Mar 2007
2/2 found this review helpful

I am currently staying at the Grand Hyatt in Jakarta, a city where there are multiple 5-star hotels from which to choose. I think the major advantage of the Grand Hyatt would be its location, right on top of the Plaza Indonesia. Certainly no bargain for shopping (especially for Indonesia), but the mall is good for a variety of restaurants, Hard Rock Cafe, movie theater, etc. A lot of other hotels in Jakarta are not adjacent to malls, and this is not a city in which you'd want to walk alone at night, especially as a Western woman.

The good points of the hotel. The swimming pool is gorgeous and huge, the gym is the biggest hotel gym I've ever seen, and the room layouts are spacious. I love the walk-in wardrobe, and very comfortable beds.

The bad points. First off, avoid the Club floor! Not worth the extra price. I've stayed at quite a few Club floors in SE Asia and this is by far the worst as far as food. The complimentary breakfast is appalling, more like a cheap continental breakfast at a Best Western than a Club floor perk at a 5-star property. Also from what I can tell, none of the rooms are non-smoking, and although they do a thorough job cleaning I can still faintly smell smoke in my bed linens.

Overall a good hotel choice in Jakarta, but the Club floor is not worth the extra money unless your employer is paying.

  • This TripAdvisor Member:
    • Liked — Location, location, location
    • Disliked — Club Floor was sub-par
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yank-In-Sing's Summary
Date of Stay: March 2007
Travelled with: Business colleagues
Visit was for: Business
Age group: 25-34
Member since: 06 November 2006
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
Young Singles, Older Travellers, Great pool scene, Families with Teenagers, tourists
I do not recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, pet owners, Families with Small Children
I selected this hotel as a top choice for:
Business meeting / Event
Was this review helpful? Yes No
Check Rates
Average price*: £100 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Grand Hyatt Jakarta

( 6-10 of 19 )
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Grand Hyatt Jakarta Address

Jalan M H Thamrin | Kav 28-30, Jakarta, Java 10230, Indonesia