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Grand Hyatt Jakarta: Traveller Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveller Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 19 reviews
19 Reviews
5.0 of 5 stars
10
4.0 of 5 stars
6
3.0 of 5 stars
1
2.0 of 5 stars
1
1.0 of 5 stars
1
TripAdvisor Popularity Index:
  • Measures overall traveller satisfaction based on ratings, reviews and other sources.
#10 of 115 hotels in Jakarta
Show Hotel DetailsHide Hotel Details
  • Hotel class: 5 of 5
  • Rooms: 428
Description: Elegant 26-story Hotel located in downtown business district, adjacent to shopping complex. This description is based on information provided by the hotel.
Address:
Jalan M H Thamrin
Kav 28-30
Jakarta, Java 10230
Indonesia
Check Rates: £100 ($199) Avg. Price
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TripAdvisor Traveller Reviews

Reviews of Grand Hyatt Jakarta

( 2-6 of 19 )
“No 1 in JK”

Grand Hyatt Jakarta

6 May 2008

My first choice in the capital. Rooms are exceptional and sophisticated. Service is exemplary and hotels in Australia should take a closer look at the way they are run because for a third of the price, in Jakarta you are staying in the lap of luxury with all the fine value added service, which you will never get n Sydney or Melbourne. Extravagant lobby does it for me. Clearly the hub for all well off local business men who like to sit down in the bar area and have a whiskey while they broker deals. Also greatly recommended for families too!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ghnad's Summary
Date of Stay: September 2007
Member since: 20 October 2007
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Average price*: £100 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Great hotel, with lovely facilities!”

Grand Hyatt Jakarta

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4 of 5 stars
Amsterdam
6 Mar 2008

I've just returned from a two night stay at this hotel, for business and I really liked it!

My room was a great size, with a fab bathroom (typical Hyatt style) big tub, seperate shower, good selection of toiletries. There was a nice walk in closet, good bed, desk and chair (lounge style).

The pool area is amazing! big pool and very spacious with plenty of loungers and chairs. The gardens are beautiful and there's a 800m running track around the grounds.

The health club is just as any other Hyatt I've stayed in (Singapore & Auckland only) great! Plenty of machines, towels and water available everywhere, the changings room are spacious and the showers very powerful. There's also a steam and sauna with a great plung pool (both hot and cold) between the two, so you can have a quick dip before entering again!

I didn't get much time to explore the surrounding area, I only managed the attached shopping centre, which is where I went for dinner and breakfast - there's lots and lots of options here (both Asian and western), so I wouldn't have breakfast in the hotel, although on my first night I order room service for dinner and it was pretty good, big portios, but nothing special.

One of the things I did notice and I saw mentioned in another review here, is the smell of unrine in the bathroom. I noticed this in other Asain hotels and have always put it down to poor drainage/sewer systems, as my room here (and in other hotels where I've encountered this) was spotless and cleaned throughly.

Jakarta is a very busy city, so I would suggest you give yourself plenty of time to get places. One last tip is to make sure you get a proper taxi from the airport. As with many airports there are lots of touts hanging around the arrivals area, these are not reputable taxi firms.

Please make sure to find one of the proper firms (I used Bluebird, clearly maked blue cars) outside the building. It may (or may not!) cost more but it's worth it to arrive at your destination safely.

  • This TripAdvisor Member:
    • Liked — Room size, facilities, bathroom
    • Disliked — nothing!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosieFlynn's Summary
Date of Stay: February 2008
Travelled with: Solo traveler
Visit was for: Business
Age group: 25-34
Member since: 16 May 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 3 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, Older Travellers, Great pool scene, tourists
I selected this hotel as a top choice for:
Beach / Sun, Business meeting / Event, Shopping, Spa
Was this review helpful? Yes No
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Average price*: £100 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Nice”

Grand Hyatt Jakarta

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5 of 5 stars
San Francisco, CA
29 Feb 2008

LOVED IT! Awesome sized rooms. GREAT service. Food good- all perfect. Even though there was massive flooding in Jakarta the hotel did a great job of managing communications regarding what was going on.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kiwi400's Summary
Date of Stay: February 2008
Member since: 07 November 2005
Was this review helpful? Yes No
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Average price*: £100 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“The Grand Hyatt has it all: services, comfort, location”

Grand Hyatt Jakarta

30 Jan 2008

Great choice for business travel. Generously sized room with walk-in closet and large upscale bathroom. Fantastic gym with lots of equipment and individual cabled TVs and Sennheiser headsets! Breakfast buffet has decent variety. Service is very personalized and warm. Adjoining posh shopping mall has good affordable restaurant options. Only 15 minutes from stock exchange area. All in all, a great choice and I hope to stay there on next trip.

  • This TripAdvisor Member:
    • Liked — Space and comfort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacqueline_Cambodia's Summary
Date of Stay: January 2008
Travelled with: Solo traveler
Visit was for: Business
Age group: 35-49
Member since: 05 December 2005
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
Girlfriend getaway, tourists
I do not recommend this hotel for:
Young Singles
Was this review helpful? Yes No
Check Rates
Average price*: £100 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Disappointing”

Grand Hyatt Jakarta

30 Jan 2008

Having stayed at Hyatt Hotels in many other cities around the world, I was very disappointed with this one. The amenities are all there, but the service ts extremely slow and the staff cold and unfriendly. The restaurants offer almost nothing for vegetarians. The breakfast is nothing out of the ordinary.

When I first arrived in my room, I found the bathroom had not been cleaned properly and there was a urine smell in the shower cubicle. Although I called Housekeeping to clean it up and complained to the Front Desk, noone attended to my request for well over a half hour. In the end, I spoke to the manager. She came over to my room, brought Housekeeping with her and asked them to clean it up. They didn't succeed in removing the smell, but at least they tried.

This experience on top of the cold, unfriendly service I've had on both this visit and a previous visit mean that I will not be staying at the Grand Hyatt in Jakarta again.

  • This TripAdvisor Member:
    • Liked — location
    • Disliked — Cold, unfriendly, unhelpful staff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pardesi_frangipani's Summary
Date of Stay: January 2008
Travelled with: Business colleagues
Visit was for: Business
Age group: 35-49
Member since: 03 March 2007
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Check-in / front desk
    • 1 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
No way!
I recommend this hotel for:
Great pool scene
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, tourists
Was this review helpful? Yes No
Check Rates
Average price*: £100 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Grand Hyatt Jakarta

( 2-6 of 19 )
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Grand Hyatt Jakarta Address

Jalan M H Thamrin | Kav 28-30, Jakarta, Java 10230, Indonesia